Image link changes to data…. and does not load

  • Resolved thiruc

    (@thiruc)


    2 years, 6 months ago

    Hi guys,

    When I upgrade to Woocommerce 6.93 from 6.7.0 most of my product images in the lower section do not load in the Shop page.
    Instead of having the https://io…jpg links, all but a few images are replaced with things like this example:
    data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7

    The same happens to images for alternative / suggested products at the bottom of a Single Product page.

    Admittedly, I had not performed updates for 2 months and then had to roll-back all changes and go through them one-by-one to identify it is something in this plugin only.

    The site is running on WP 6.0.2 with all other updates and uses Jetpack and a few other plugins – deactivating all of those had no effect.

    I wonder if you can take a look and compre between my staging site and production site; Same page here without the update.

    I obviously would like to keep all up-to-date, but cannot do this currently.
    I am happy to try each version between 6.7.0 and current on my staging to see where the issue may have arise if this will help.

    Thanks,

    Thiru

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter thiruc

    (@thiruc)

    Additional Info….

    I found the previous releases here:
    https://developer.woocommerce.com/releases/

    On rolling back to 6.7.0, disabling all caching plugins, CDN and optimizations, and then testing, the issue arises immediately on 6.8.0.

    I looked through the changelog and the only immediately obvious commented change that may have caused this is, though I cannot be certain:
    https://github.com/woocommerce/woocommerce/pull/33772/

      Summary:

    You will note in the inspector extracts below that the image renderring code is changed fundamentally to add:
    <picture…>
    <source…> (here is the first “data:…” to an invalid source.
    and then
    <img…>, which still shows the source images but then also ends with the spurious:
    srcset=”data:…”>
    </picture>`

    The inspector shows in any block that fails to show an image is:
    <strong>Post update:</strong>

    <picture class="attachment-shop_catalog size-shop_catalog jetpack-lazy-image" loading="lazy" itemprop="image">
	<source type="image/webp" data-lazy-srcset="https://store.fiigure.co/danehill/staging/9757/wp-content/uploads/2022/05/Orchid-EU-Box-2a-prog-scaled.jpg.webp?is-pending-load=1" srcset="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" data-lazy-sizes="(max-width: 1985px) 100vw, 1985px">
		<img width="1985" height="2560" src="https://store.fiigure.co/danehill/staging/9757/wp-content/uploads/2022/05/Orchid-EU-Box-2a-prog-scaled.jpg" alt="Orchid EU Nitrile (NBR) Multi-Use Medical Grade Examination Gloves, 9 inch, 4.0g, incl. Food Safety." loading="lazy" itemprop="image" data-lazy-srcset="https://i0.wp.com/store.fiigure.co/danehill/staging/9757/wp-content/uploads/2022/05/Orchid-EU-Box-2a-prog-scaled.jpg?w=1985&ssl=1 1985w, https://i0.wp.com/store.fiigure.co/danehill/staging/9757/wp-content/uploads/2022/05/Orchid-EU-Box-2a-prog-scaled.jpg?resize=233%2C300&ssl=1 233w, https://i0.wp.com/store.fiigure.co/danehill/staging/9757/wp-content/uploads/2022/05/Orchid-EU-Box-2a-prog-scaled.jpg?resize=794%2C1024&ssl=1 794w, https://i0.wp.com/store.fiigure.co/danehill/staging/9757/wp-content/uploads/2022/05/Orchid-EU-Box-2a-prog-scaled.jpg?resize=768%2C991&ssl=1 768w, https://i0.wp.com/store.fiigure.co/danehill/staging/9757/wp-content/uploads/2022/05/Orchid-EU-Box-2a-prog-scaled.jpg?resize=1191%2C1536&ssl=1 1191w, https://i0.wp.com/store.fiigure.co/danehill/staging/9757/wp-content/uploads/2022/05/Orchid-EU-Box-2a-prog-scaled.jpg?resize=1588%2C2048&ssl=1 1588w" data-lazy-sizes="(max-width: 1985px) 100vw, 1985px" data-lazy-src="https://store.fiigure.co/danehill/staging/9757/wp-content/uploads/2022/05/Orchid-EU-Box-2a-prog-scaled.jpg?is-pending-load=1" srcset="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" />
</picture>

    <strong>Pre-update</strong> it is shown in the inspector as:
    <img width="300" height="387" src="https://i0.wp.com/store.fiigure.co/danehill/wp-content/uploads/2022/05/Orchid-EU-Box-2a-prog-scaled.jpg?fit=300%2C387&ssl=1" class="attachment-shop_catalog size-shop_catalog jetpack-lazy-image jetpack-lazy-image--handled" alt="Orchid EU Nitrile (NBR) Multi-Use Medical Grade Examination Gloves, 9 inch, 4.0g, incl. Food Safety." loading="eager" itemprop="image" srcset="https://i0.wp.com/store.fiigure.co/danehill/wp-content/uploads/2022/05/Orchid-EU-Box-2a-prog-scaled.jpg?w=1985&ssl=1 1985w, https://i0.wp.com/store.fiigure.co/danehill/wp-content/uploads/2022/05/Orchid-EU-Box-2a-prog-scaled.jpg?resize=233%2C300&ssl=1 233w, https://i0.wp.com/store.fiigure.co/danehill/wp-content/uploads/2022/05/Orchid-EU-Box-2a-prog-scaled.jpg?resize=794%2C1024&ssl=1 794w, https://i0.wp.com/store.fiigure.co/danehill/wp-content/uploads/2022/05/Orchid-EU-Box-2a-prog-scaled.jpg?resize=768%2C991&ssl=1 768w, https://i0.wp.com/store.fiigure.co/danehill/wp-content/uploads/2022/05/Orchid-EU-Box-2a-prog-scaled.jpg?resize=1191%2C1536&ssl=1 1191w, https://i0.wp.com/store.fiigure.co/danehill/wp-content/uploads/2022/05/Orchid-EU-Box-2a-prog-scaled.jpg?resize=1588%2C2048&ssl=1 1588w" data-lazy-loaded="1" sizes="(max-width: 300px) 100vw, 300px" />

    The working image on the page is the only one that is not a WEBP, as such the Inspector does not show any ‘<Picture>’ and ‘<Source>’ code prior to the ‘‘ block of code.

    I hope this helps to shed some light on the Root Cause and a fix can be found soon.

    Thanks,

    Thiru

    Thread Starter thiruc

    (@thiruc)

    Hi guys,

    A further update.
    Whilst making all the changes and tests the staging function / site broke down.
    I have had to recreate it and the URL for the issue is not changed to:

    https://store.fiigure.co/danehill/staging/8985/store/

    Look forward to some feedback and a resolution.

    Thanks,
    Thiru

    Saif

    (@babylon1999)

    Hello @thiruc,

    We’re going to need some more info to understand what’s going on here. ??

    • May I ask why are you selecting WooCommerce versions instead of going with the latest version?
    • Are using any plugins that optimise your site’s loading speed?
    • Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.
    Thread Starter thiruc

    (@thiruc)

    Hi,

    Thanks for the reply.

    Here are answers to the question and the information you requested at the bottom as the System Status is long so pasted under sign-off. ??

    • I updated to the latest version (per my original message), 6.93 from 6.7.0. I hit the issue, so rolled-back and stepped up to find when it occurred. I found that it was immediate on the step from 6.7.0 to 6.8.0
    • I am using plugins to help the load speed; these are Jetpack, Hummingbird and the MU by Bluehost.
      I noted that I did test this issue with all of these and my CDN disabled, along with all other plugins in fact, and had the same result even after clearing all cache.
    • System Status is below the sign-off first for live and second for staging

      • Thanks for your help in looking into this and please let me know if you wish to access the staging site, which is now linked at:
      https://store.fiigure.co/danehill/staging/8985/store/

      Thanks,

      Thiru

      Live Site:

      
### wp-core ###

version: 6.0.2
site_language: en_GB
user_language: en_GB
timezone: +00:00
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 1
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /home4/fiigurec/public_html/store/danehill
wordpress_size: loading...
uploads_path: /home4/fiigurec/public_html/store/danehill/wp-content/uploads
uploads_size: loading...
themes_path: /home4/fiigurec/public_html/store/danehill/wp-content/themes
themes_size: loading...
plugins_path: /home4/fiigurec/public_html/store/danehill/wp-content/plugins
plugins_size: loading...
database_size: loading...
total_size: loading...

### wp-dropins (3) ###

advanced-cache.php: true
db-error.php: true
maintenance.php: true

### wp-active-theme ###

name: OceanWP Store Child Theme 1 (oceanwp-store-child-1)
version: 1.0
author: TC - OceanWP
author_website: https://oceanwp.org/
parent_theme: OceanWP (oceanwp)
theme_features: core-block-patterns, widgets-block-editor, post-thumbnails, align-wide, wp-block-styles, responsive-embeds, editor-styles, editor-style, menus, post-formats, title-tag, automatic-feed-links, custom-header, custom-logo, html5, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, customize-selective-refresh-widgets, widgets
theme_path: /home4/fiigurec/public_html/store/danehill/wp-content/themes/oceanwp-store-child-1
auto_update: Enabled

### wp-parent-theme ###

name: OceanWP (oceanwp)
version: 3.3.5
author: OceanWP
author_website: https://oceanwp.org/about-oceanwp/
theme_path: /home4/fiigurec/public_html/store/danehill/wp-content/themes/oceanwp
auto_update: Enabled

### wp-themes-inactive (8) ###

Astra: version: 3.9.2, author: Brainstorm Force, Auto-updates disabled
Neve: version: 3.4.1, author: ThemeIsle, Auto-updates disabled
Shoppe: version: 1.0.2, author: VitaThemes, Auto-updates disabled
Storefront: version: 4.1.3, author: Automattic, Auto-updates enabled
Twenty Twenty: version: 2.0, author: the WordPress team, Auto-updates enabled
Twenty Twenty-One: version: 1.6, author: the WordPress team, Auto-updates enabled
Twenty Twenty-Two: version: 1.2, author: the WordPress team, Auto-updates enabled
BH Website Builder: version: 1.0.1284, author: Newfold Digital, Auto-updates enabled

### wp-mu-plugins (1) ###

SSO: version: 0.4, author: Garth Mortensen, Mike Hansen

### wp-plugins-active (23) ###

Bluehost: version: 2.12.7, author: Bluehost, Auto-updates disabled
Burst Statistics - Privacy-Friendly Analytics for WordPress: version: 1.2.1, author: Really Simple Plugins, Auto-updates disabled
Complianz | GDPR/CCPA Cookie Consent: version: 6.3.3, author: Really Simple Plugins, Auto-updates disabled
Conditional Shipping for WooCommerce: version: 2.3.1, author: Lauri Karisola / WP Trio, Auto-updates disabled
Create And Assign Categories For Pages: version: 1.2, author: Sandeep Singh, Auto-updates disabled
Find Posts Using Attachment: version: 1.0, author: Sergey Biryukov, Auto-updates disabled
Forminator: version: 1.18.1, author: WPMU DEV, Auto-updates disabled
Google Analytics for WordPress by MonsterInsights: version: 8.9.0, author: MonsterInsights, Auto-updates enabled
Google Listings and Ads: version: 2.1.2, author: WooCommerce, Auto-updates disabled
Hummingbird: version: 3.3.4, author: WPMU DEV, Auto-updates disabled
Imagify: version: 2.0, author: Imagify - Optimize Images & Convert WebP, Auto-updates disabled
Jetpack: version: 11.3.2, author: Automattic, Auto-updates disabled
Jetpack Boost: version: 1.5.1, author: Automattic - Website Speed and Performance team, Auto-updates disabled
MailPoet: version: 3.98.1, author: MailPoet, Auto-updates disabled
Ocean Extra: version: 2.0.4, author: OceanWP, Auto-updates disabled
Product Feed PRO for WooCommerce: version: 11.8.7, author: AdTribes.io, Auto-updates disabled
Real Media Library (Free): version: 4.18.16, author: devowl.io, Auto-updates disabled
WooCommerce: version: 6.7.0, author: Automattic (latest version: 6.9.3), Auto-updates disabled
WooCommerce Payments: version: 4.7.2, author: Automattic, Auto-updates disabled
WooCommerce PayPal Payments: version: 1.9.3, author: WooCommerce, Auto-updates disabled
WooCommerce Shipping & Tax: version: 1.26.3, author: WooCommerce, Auto-updates disabled
WooCommerce Stripe Gateway: version: 6.7.0, author: WooCommerce, Auto-updates disabled
Yoast SEO: version: 19.7.1, author: Team Yoast, Auto-updates disabled

### wp-plugins-inactive (5) ###

Akismet Anti-Spam: version: 5.0, author: Automattic, Auto-updates disabled
Bluehost Website Builder: version: 1.0-2626 : 20220421_095804, author: Newfold Digital, Auto-updates enabled
Creative Mail by Constant Contact: version: 1.5.4, author: Constant Contact, Auto-updates disabled
Elementor: version: 3.7.7, author: Elementor.com, Auto-updates disabled
Hello Dolly: version: 1.7.2, author: Matt Mullenweg, Auto-updates disabled

### wp-media ###

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1650
imagemagick_version: ImageMagick 6.7.2-7 2021-04-02 Q16 https://www.imagemagick.org
imagick_version: 3.4.3
file_uploads: File uploads is turned off
post_max_size: 516M
upload_max_filesize: 512M
max_effective_size: 512 MB
max_file_uploads: 20
imagick_limits: 
	imagick::RESOURCETYPE_AREA: 14 GB
	imagick::RESOURCETYPE_DISK: -1
	imagick::RESOURCETYPE_FILE: 12288
	imagick::RESOURCETYPE_MAP: 48 MB
	imagick::RESOURCETYPE_MEMORY: 48 MB
	imagick::RESOURCETYPE_THREAD: not available
imagemagick_file_formats: 3FR, A, AAI, AI, ART, ARW, AVI, AVS, B, BGR, BGRA, BMP, BMP2, BMP3, BRF, C, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CRW, CUR, CUT, DCM, DCR, DCX, DDS, DFONT, DNG, DOT, DPX, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FAX, FITS, FRACTAL, FTS, G, G3, GIF, GIF87, GRADIENT, GRAY, GROUP4, HALD, HDR, HISTOGRAM, HRZ, HTM, HTML, ICB, ICO, ICON, INFO, INLINE, IPL, ISOBRL, J2C, JNG, JP2, JPC, JPEG, JPG, JPX, K, K25, KDC, LABEL, M, M2V, M4V, MAC, MAP, MAT, MATTE, MIFF, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NULL, O, ORF, OTB, OTF, PAL, PALM, PAM, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG24, PNG32, PNG8, PNM, PPM, PREVIEW, PS, PS2, PS3, PSB, PSD, PTIF, PWP, R, RADIAL-GRADIENT, RAF, RAS, RGB, RGBA, RGBO, RLA, RLE, SCR, SCT, SFW, SGI, SHTML, SR2, SRF, STEGANO, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UIL, UYVY, VDA, VICAR, VID, VIFF, VST, WBMP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, Y, YCbCr, YCbCrA, YUV
gd_version: bundled (2.1.0 compatible)
gd_formats: GIF, JPEG, PNG, BMP, XPM
ghostscript_version: 8.71

### wp-server ###

server_architecture: Linux 4.19.150-76.ELK.el6.x86_64 x86_64
httpd_software: Apache
php_version: 7.4.28 64bit
php_sapi: litespeed
max_input_variables: 1000
time_limit: 60
memory_limit: 512M
max_input_time: 60
upload_max_filesize: 512M
php_post_max_size: 516M
curl_version: 7.81.0 OpenSSL/1.1.1m
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: true

### wp-database ###

extension: mysqli
server_version: 5.6.41-84.1
client_version: mysqlnd 7.4.28
max_allowed_packet: 268435456
max_connections: 150

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home4/fiigurec/public_html/store/danehill/wp-content
WP_PLUGIN_DIR: /home4/fiigurec/public_html/store/danehill/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 512M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: true
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable

### jetpack ###

site_id: 206025494
ssl_cert: No
time_diff: undefined
version_option: 11.3.2:1664129170
old_version: 11.1.2:1658678058
public: Public
master_user: #1 thiruchandramohan
current_user: #1 thiruchandramohan
tokens_set: Blog User
blog_token: 6O0a4PVPEX$nliB1YmHH4AGTs&ufOWsh
user_token: tRq6x3E)ba@gq8@$06yIATqskmDVS!yH
version: 11.3.2
jp_plugin_dir: /home4/fiigurec/public_html/store/danehill/wp-content/plugins/jetpack/
plan: free
protect_header: {"trusted_header":"REMOTE_ADDR","segments":1,"reverse":false}
full_sync: {"started":"Sun, 01 May 2022 20:13:27 +0000","finished":"Sun, 01 May 2022 20:13:33 +0000","progress":{"options":{"finished":true},"functions":{"finished":true},"constants":{"finished":true},"users":{"total":"1","sent":1,"finished":true,"last_sent":"1"},"network_options":{"finished":true}},"config":{"options":true,"functions":true,"constants":true,"users":[1],"network_options":true}}
sync_size: undefined
sync_lag: 0 seconds
full_sync_size: 4
full_sync_lag: 21 weeks, 17 hours, 40 minutes, 5 seconds
idc_urls: {"home":"https:\/\/store.fiigure.co\/danehill","siteurl":"https:\/\/store.fiigure.co\/danehill","WP_HOME":"","WP_SITEURL":""}
idc_error_option: false
idc_optin: true
cxn_tests: All Pass.

      Staging Site:

      
### wp-core ###

version: 6.0.2
site_language: en_US
user_language: en_US
timezone: +00:00
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 0
default_comment_status: open
environment_type: production
user_count: 1
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /home4/fiigurec/public_html/store/danehill/staging/8985
wordpress_size: loading...
uploads_path: /home4/fiigurec/public_html/store/danehill/staging/8985/wp-content/uploads
uploads_size: loading...
themes_path: /home4/fiigurec/public_html/store/danehill/staging/8985/wp-content/themes
themes_size: loading...
plugins_path: /home4/fiigurec/public_html/store/danehill/staging/8985/wp-content/plugins
plugins_size: loading...
database_size: loading...
total_size: loading...

### wp-dropins (1) ###

advanced-cache.php: true

### wp-active-theme ###

name: OceanWP Store Child Theme 1 (oceanwp-store-child-1)
version: 1.0
author: TC - OceanWP
author_website: https://oceanwp.org/
parent_theme: OceanWP (oceanwp)
theme_features: core-block-patterns, widgets-block-editor, post-thumbnails, align-wide, wp-block-styles, responsive-embeds, editor-styles, editor-style, menus, post-formats, title-tag, automatic-feed-links, custom-header, custom-logo, html5, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, customize-selective-refresh-widgets, widgets
theme_path: /home4/fiigurec/public_html/store/danehill/staging/8985/wp-content/themes/oceanwp-store-child-1
auto_update: Enabled

### wp-parent-theme ###

name: OceanWP (oceanwp)
version: 3.3.5
author: OceanWP
author_website: https://oceanwp.org/about-oceanwp/
theme_path: /home4/fiigurec/public_html/store/danehill/staging/8985/wp-content/themes/oceanwp
auto_update: Enabled

### wp-themes-inactive (8) ###

Astra: version: 3.9.2, author: Brainstorm Force, Auto-updates disabled
Neve: version: 3.4.1, author: ThemeIsle (latest version: 3.4.2), Auto-updates disabled
Shoppe: version: 1.0.2, author: VitaThemes, Auto-updates disabled
Storefront: version: 4.1.3, author: Automattic, Auto-updates enabled
Twenty Twenty: version: 2.0, author: the WordPress team, Auto-updates enabled
Twenty Twenty-One: version: 1.6, author: the WordPress team, Auto-updates enabled
Twenty Twenty-Two: version: 1.2, author: the WordPress team, Auto-updates enabled
BH Website Builder: version: 1.0.1284, author: Newfold Digital, Auto-updates enabled

### wp-plugins-active (23) ###

Bluehost: version: 2.12.7, author: Bluehost, Auto-updates disabled
Burst Statistics - Privacy-Friendly Analytics for WordPress: version: 1.2.1, author: Really Simple Plugins, Auto-updates disabled
Complianz | GDPR/CCPA Cookie Consent: version: 6.3.3, author: Really Simple Plugins, Auto-updates disabled
Conditional Shipping for WooCommerce: version: 2.3.1, author: Lauri Karisola / WP Trio, Auto-updates disabled
Create And Assign Categories For Pages: version: 1.2, author: Sandeep Singh, Auto-updates disabled
Find Posts Using Attachment: version: 1.0, author: Sergey Biryukov, Auto-updates disabled
Forminator: version: 1.18.1, author: WPMU DEV, Auto-updates disabled
Google Analytics for WordPress by MonsterInsights: version: 8.9.0, author: MonsterInsights, Auto-updates enabled
Google Listings and Ads: version: 2.1.2, author: WooCommerce (latest version: 2.1.3), Auto-updates disabled
Hummingbird: version: 3.3.4, author: WPMU DEV, Auto-updates disabled
Imagify: version: 2.0, author: Imagify - Optimize Images & Convert WebP, Auto-updates disabled
Jetpack: version: 11.3.2, author: Automattic, Auto-updates disabled
Jetpack Boost: version: 1.5.1, author: Automattic - Website Speed and Performance team, Auto-updates disabled
MailPoet: version: 3.98.1, author: MailPoet (latest version: 3.99.0), Auto-updates disabled
Ocean Extra: version: 2.0.4, author: OceanWP, Auto-updates disabled
Product Feed PRO for WooCommerce: version: 11.8.7, author: AdTribes.io, Auto-updates disabled
Real Media Library (Free): version: 4.18.16, author: devowl.io, Auto-updates disabled
WooCommerce: version: 6.9.4, author: Automattic, Auto-updates disabled
WooCommerce Payments: version: 4.7.2, author: Automattic, Auto-updates disabled
WooCommerce PayPal Payments: version: 1.9.3, author: WooCommerce, Auto-updates disabled
WooCommerce Shipping & Tax: version: 1.26.3, author: WooCommerce, Auto-updates disabled
WooCommerce Stripe Gateway: version: 6.7.0, author: WooCommerce, Auto-updates disabled
Yoast SEO: version: 19.7.1, author: Team Yoast, Auto-updates disabled

### wp-plugins-inactive (5) ###

Akismet Anti-Spam: version: 5.0, author: Automattic, Auto-updates disabled
Bluehost Website Builder: version: 1.0-2626 : 20220421_095804, author: Newfold Digital, Auto-updates enabled
Creative Mail by Constant Contact: version: 1.5.4, author: Constant Contact, Auto-updates disabled
Elementor: version: 3.7.7, author: Elementor.com, Auto-updates disabled
Hello Dolly: version: 1.7.2, author: Matt Mullenweg, Auto-updates disabled

### wp-media ###

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1650
imagemagick_version: ImageMagick 6.7.2-7 2021-04-02 Q16 https://www.imagemagick.org
imagick_version: 3.4.3
file_uploads: File uploads is turned off
post_max_size: 516M
upload_max_filesize: 512M
max_effective_size: 512 MB
max_file_uploads: 20
imagick_limits: 
	imagick::RESOURCETYPE_AREA: 14 GB
	imagick::RESOURCETYPE_DISK: -1
	imagick::RESOURCETYPE_FILE: 12288
	imagick::RESOURCETYPE_MAP: 48 MB
	imagick::RESOURCETYPE_MEMORY: 48 MB
	imagick::RESOURCETYPE_THREAD: not available
imagemagick_file_formats: 3FR, A, AAI, AI, ART, ARW, AVI, AVS, B, BGR, BGRA, BMP, BMP2, BMP3, BRF, C, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CRW, CUR, CUT, DCM, DCR, DCX, DDS, DFONT, DNG, DOT, DPX, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FAX, FITS, FRACTAL, FTS, G, G3, GIF, GIF87, GRADIENT, GRAY, GROUP4, HALD, HDR, HISTOGRAM, HRZ, HTM, HTML, ICB, ICO, ICON, INFO, INLINE, IPL, ISOBRL, J2C, JNG, JP2, JPC, JPEG, JPG, JPX, K, K25, KDC, LABEL, M, M2V, M4V, MAC, MAP, MAT, MATTE, MIFF, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NULL, O, ORF, OTB, OTF, PAL, PALM, PAM, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG24, PNG32, PNG8, PNM, PPM, PREVIEW, PS, PS2, PS3, PSB, PSD, PTIF, PWP, R, RADIAL-GRADIENT, RAF, RAS, RGB, RGBA, RGBO, RLA, RLE, SCR, SCT, SFW, SGI, SHTML, SR2, SRF, STEGANO, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UIL, UYVY, VDA, VICAR, VID, VIFF, VST, WBMP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, Y, YCbCr, YCbCrA, YUV
gd_version: bundled (2.1.0 compatible)
gd_formats: GIF, JPEG, PNG, BMP, XPM
ghostscript_version: 8.71

### wp-server ###

server_architecture: Linux 4.19.150-76.ELK.el6.x86_64 x86_64
httpd_software: Apache
php_version: 7.4.28 64bit
php_sapi: litespeed
max_input_variables: 1000
time_limit: 60
memory_limit: 512M
max_input_time: 60
upload_max_filesize: 512M
php_post_max_size: 516M
curl_version: 7.81.0 OpenSSL/1.1.1m
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: true

### wp-database ###

extension: mysqli
server_version: 5.6.41-84.1
client_version: mysqlnd 7.4.28
max_allowed_packet: 268435456
max_connections: 150

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home4/fiigurec/public_html/store/danehill/staging/8985/wp-content
WP_PLUGIN_DIR: /home4/fiigurec/public_html/store/danehill/staging/8985/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 512M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable

### jetpack ###

site_id: 206025494
ssl_cert: No
time_diff: undefined
version_option: 11.3.2:1664129170
old_version: 11.1.2:1658678058
public: Public
master_user: #1 thiruchandramohan
current_user: #1 thiruchandramohan
tokens_set: Blog User
blog_token: 6O0a4PVPEX$nliB1YmHH4AGTs&ufOWsh
user_token: tRq6x3E)ba@gq8@$06yIATqskmDVS!yH
version: 11.3.2
jp_plugin_dir: /home4/fiigurec/public_html/store/danehill/staging/8985/wp-content/plugins/jetpack/
plan: free
protect_header: {"trusted_header":"REMOTE_ADDR","segments":1,"reverse":false}
full_sync: {"started":"Sun, 01 May 2022 20:13:27 +0000","finished":"Sun, 01 May 2022 20:13:33 +0000","progress":{"options":{"finished":true},"functions":{"finished":true},"constants":{"finished":true},"users":{"total":"1","sent":1,"finished":true,"last_sent":"1"},"network_options":{"finished":true}},"config":{"options":true,"functions":true,"constants":true,"users":[1],"network_options":true}}
sync_size: 17
sync_lag: 1 day, 6 hours, 25 minutes, 18 seconds
full_sync_size: 4
full_sync_lag: 21 weeks, 1 day, 23 hours, 24 minutes, 15 seconds
idc_urls: {"home":"https:\/\/store.fiigure.co\/danehill\/staging\/8985","siteurl":"https:\/\/store.fiigure.co\/danehill\/staging\/8985","WP_HOME":"","WP_SITEURL":""}
idc_error_option: {"home":"store.fiigure.co\/danehill\/staging\/8985\/","siteurl":"store.fiigure.co\/danehill\/staging\/8985\/","error_code":"jetpack_url_mismatch","request_siteurl":"store.fiigure.co\/danehill\/staging\/8985\/","request_home":"store.fiigure.co\/danehill\/staging\/8985\/","wpcom_siteurl":"store.fiigure.co\/danehill\/","wpcom_home":"store.fiigure.co\/danehill\/"}
idc_optin: true
cxn_tests: {"7":{"name":"test__identity_crisis","label":false,"short_description":"Your url is set as <code>store.fiigure.co\/danehill\/staging\/8985\/</code>, but your WordPress.com connection lists it as <code>store.fiigure.co\/danehill\/</code>!","long_description":false,"severity":"critical","action":"https:\/\/jetpack.com\/redirect\/?source=jetpack-contact-support&site=store.fiigure.co%3A%3Adanehill%3A%3Astaging%3A%3A8985","action_label":"Please contact Jetpack support.","show_in_site_health":true,"pass":false,"group":["default"],"type":"direct"}}
    Mirko P.

    (@rainfallnixfig)

    Hi @thiruc,

    Thanks for getting back to us with the system status.

    I would recommend turning off the Imagify plugin and temporarily switching the theme to Storefront. Do you notice any change?

    Usually, this kind of problem is caused by a conflict with your theme or with another plugin. You may want to follow the steps for doing a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Let us know how it goes.

    Thread Starter thiruc

    (@thiruc)

    Hi,

    Thank you for the above response.
    You are right, there is a conflict between Imagify and the Theme it appears –

    in fact I tried deactivating only one at a time

    ; the result was:

    • Deactivate Imagify only – result = Images appear in my theme
    • Switch Theme to Storefront only with Imagify active – result = Images appear in Storefront

      • It seems strange, but I guess it is not Imagify that should look into this, rather my Theme author; worth noting for anyone else that may encounter similar with webp converted images in themes other than Storefront.

      FYI for other readers – my Theme is OceanWP.

      Thanks again,

      Thiru

    Saif

    (@babylon1999)

    Hi there,

    It seems strange, but I guess it is not Imagify that should look into this, rather my Theme author; worth noting for anyone else that may encounter similar with webp converted images in themes other than Storefront.

    Glad to hear you’ve figured it out, I think it’s better to reach out to both of them to understand what’s wrong. ??

    I will go ahead and mark this thread as solved. If you have a few minutes, we’d love it if you could leave us a review: https://www.ads-software.com/support/plugin/woocommerce/reviews/

    Cheers!

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Image link changes to data…. and does not load’ is closed to new replies.