Image magnification in lightbox has zoom twice glitch

Hello,

We’d like to take a look at your site first. Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Hi, here is the system status, I changed to domain to acme.com.hk. Thank you.

### WordPress Environment ###

WordPress address (URL): https://acme.com.hk
Site address (URL): https://acme.com.hk
WC Version: 5.6.0
REST API Version: ? 5.6.0
WC Blocks Version: ? 5.5.1
Action Scheduler Version: ? 3.2.1
WC Admin Version: ? 2.5.1
Log Directory Writable: ?
WP Version: 5.8.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: nginx/1.18.0
PHP Version: 7.4.3
PHP Post Max Size: 128 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.68.0
OpenSSL/1.1.1f

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.31-MariaDB-0ubuntu0.20.04.1
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ? Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.6.0
WC Database Prefix: wp_
Total Database Size: 30.72MB
Database Data Size: 26.72MB
Database Index Size: 4.00MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.11MB + Index: 0.17MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.11MB + Index: 0.11MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_content_tabs_ultimate_list: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_content_tabs_ultimate_style: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 3.48MB + Index: 0.08MB + Engine InnoDB
wp_oxi_div_import: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_postmeta: Data: 20.25MB + Index: 1.66MB + Engine InnoDB
wp_posts: Data: 0.20MB + Index: 0.13MB + Engine InnoDB
wp_simply_static_pages: Data: 1.52MB + Index: 0.73MB + Engine InnoDB
wp_snippets: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.05MB + Index: 0.09MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wps_cleaner: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wps_cleaner_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 294
ct_template: 12
custom_css: 1
customize_changeset: 3
job: 1
mb-post-type: 1
mb-taxonomy: 1
nav_menu_item: 66
oxy_user_library: 3
page: 25
post: 12
product: 195
revision: 6
woo_product_tab: 2

### Security ###

Secure connection (HTTPS): ?
					Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
Hide errors from visitors: ?

### Active Plugins (18) ###

Aether - dPlugins Framework: by dPlugins – 1.1.17
Authorizer: by Paul Ryan  – 3.1.2
Code Snippets: by Code Snippets Pro – 2.14.1
Insert Headers and Footers: by WPBeginner – 1.6.0
MB Custom Post Types & Custom Taxonomies: by MetaBox.io – 2.2.2
Meta Box: by MetaBox.io – 5.4.6
Oxygen Gutenberg Integration: by Soflyy – 1.4
Oxygen Elements for WooCommerce: by Soflyy – 1.4
Oxygen: by Soflyy – 3.8.1
Plugins Garbage Collector (Database Cleanup): by Vladimir Garagulya – 0.12
Slugs Manager: by Algoritmika Ltd – 2.6.0
Simply Static: by Patrick Posner – 2.1.4.2
Advanced Editor Tools (previously TinyMCE Advanced): by Automattic – 5.6.0
Use Any Font: by Dnesscarkey – 6.1.6
WooCommerce Product Tabs: by WP Concern – 2.0.6
WooCommerce: by Automattic – 5.6.0
WP-Sweep: by Lester 'GaMerZ' Chan – 1.1.5
WPS Cleaner: by WPServeur
NicolasKulka
wpformation – 1.6.5

### Inactive Plugins (5) ###

Adminimize: by Frank Bültge – 1.11.7
Advanced Excerpt: by WPKube – 4.3.9
dPlugins Collaboration: by dPlugins – 1.1.2
dPlugins Sandbox: by dPlugins – 2.1.1
Oxygen Responsive Menu: by Sridhar Katakam – 1.0.2

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 0
Taxonomies: Product Types: simple (simple)
Taxonomies: Product Visibility: 
Connected to WooCommerce.com: –

### WC Pages ###

Shop base: ? Page visibility should be public
Cart: ? Page visibility should be public
Checkout: ? Page visibility should be public
My account: ? Page visibility should be public
Terms and conditions: ? Page not set

### Theme ###

Name: Twenty Twenty-One
Version: 1.4
Author URL: https://www.ads-software.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 403
Oldest: 2021-08-13 14:38:09 +0800
Newest: 2021-09-13 10:46:07 +0800

### Status report information ###

Generated at: 2021-09-13 13:32:41 +08:00

I have setup a server for testing, you can check this page, click the magnification icon to the light box, then click to zoom the image in lightbox, you will see double shot of image resizing.

https://horologymods.com/test

Hi @flim0,

Thanks for sending over your System Status.

Does it work correctly if you turn off all other plugins except WooCommerce?

If everything works fine with the basic configuration, then you will know there is a plugin causing image resizing. For more detailed instructions about conflict testing, check out this – How to test for plugin and theme conflicts.

Once you’ll find the culprit, get in contact with the plugin authors for assistance in fixing the issue.

Thanks.

Hi Mirko,

I found the resizing is caused by Oxygen builder.

Thank you.

Glad to hear it – thanks for the update!

From here, you can reach out to the Oxygen builder team for further checks on the issue. Here’s their support page – https://oxygenbuilder.com/support/.

I’ll mark this thread as resolved now. If you have any other questions, kindly create a new thread.