Image not appearing at all – possibly because of theme

  • Hello, the plugin looks great and I’m eager use it, but when I add an animation and replace it with content and publish the page I’m just seeing a big empty space.

    I read in one of the other posts that this could be due to the theme interfering with certain files. We use a custom theme that was designed specifically for us, so I don’t want to do too much tinkering and deleting files incase it causes bigger problems.

    Is there any way I can confirm that the theme is the problem, and is there anything else I can do other than deleting the affected files?

    Our website doesn’t use too much animation but it does have a video background – I’m not sure if that would be affected, and we also use plugins which might use animation too.

    https://www.ads-software.com/plugins/animate-it/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author eleopard

    (@eleopard)

    Hey databrokerrob,

    Thankyou for using Animate It!. Could you please provide the URL of your website so that we can analyze this issue.

    Thread Starter databrokerrob

    (@databrokerrob)

    Yeah sure, this is the only page I’ve tried it on so far: https://www.data-broker.co.uk/about-us/careers-at-databroker/digital-marketing-intern/

    The big space is where the image should be.

    Thanks.

    Plugin Author eleopard

    (@eleopard)

    Dear databrokerrob,

    We have done some analysis and found that javascripts related to Animate It! plugin are either not getting loaded or get merged into a minified common JS.

    If you are using any plugin for combining and to minify the JS, please deactivate that plugin and check. Also if there is any setting in the plugin to exclude Animate It! related JS then please do that and check if it works.

Viewing 3 replies - 1 through 3 (of 3 total)
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