Image not importing into Shipstation

Hello,

I understand the issue with images is random, sometimes it happens, sometimes not. To check better, please provide the following information:

— Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.?

— Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if any).

We’ll keep an eye on our inbox for your response.

System report as of 7/19/2022

`
### WordPress Environment ###

WordPress address (URL): https://gorilladogbeds.com
Site address (URL): https://gorilladogbeds.com
WC Version: 6.7.0
REST API Version: ? 6.7.0
WC Blocks Version: ? 7.8.3
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.1
WP Multisite: –
WP Memory Limit: 7 GB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 8.0.21
PHP Post Max Size: 4 GB
PHP Time Limit: 600
PHP Max Input Vars: 2048
cURL Version: 7.84.0
OpenSSL/1.1.1q

SUHOSIN Installed: –
MySQL Version: 5.7.38
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.6.1
WC Database Prefix: wp8b_
Total Database Size: 1396.31MB
Database Data Size: 1056.34MB
Database Index Size: 339.97MB
wp8b_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
wp8b_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp8b_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8b_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp8b_woocommerce_order_items: Data: 6.52MB + Index: 2.52MB + Engine InnoDB
wp8b_woocommerce_order_itemmeta: Data: 181.63MB + Index: 34.02MB + Engine InnoDB
wp8b_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp8b_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp8b_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8b_woocommerce_shipping_zone_locations: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp8b_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8b_woocommerce_payment_tokens: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp8b_woocommerce_payment_tokenmeta: Data: 0.30MB + Index: 0.31MB + Engine InnoDB
wp8b_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8b_actionscheduler_actions: Data: 2.02MB + Index: 5.47MB + Engine InnoDB
wp8b_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8b_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8b_actionscheduler_logs: Data: 2.05MB + Index: 2.03MB + Engine InnoDB
wp8b_affiliate_wp_affiliatemeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp8b_affiliate_wp_affiliates: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8b_affiliate_wp_campaigns: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp8b_affiliate_wp_coupons: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8b_affiliate_wp_creatives: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8b_affiliate_wp_customermeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp8b_affiliate_wp_customers: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
wp8b_affiliate_wp_payouts: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
wp8b_affiliate_wp_referralmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp8b_affiliate_wp_referrals: Data: 0.42MB + Index: 0.05MB + Engine InnoDB
wp8b_affiliate_wp_rest_consumers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8b_affiliate_wp_sales: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp8b_affiliate_wp_visits: Data: 2.52MB + Index: 0.23MB + Engine InnoDB
wp8b_aiowps_debug_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8b_aiowps_events: Data: 1.02MB + Index: 0.00MB + Engine InnoDB
wp8b_aiowps_failed_logins: Data: 1.02MB + Index: 0.00MB + Engine InnoDB
wp8b_aiowps_global_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8b_aiowps_login_activity: Data: 0.39MB + Index: 0.00MB + Engine InnoDB
wp8b_aiowps_login_lockdown: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8b_aiowps_permanent_block: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8b_aryo_activity_log: Data: 22.05MB + Index: 0.00MB + Engine InnoDB
wp8b_b2s_network_insights: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8b_b2s_posts: Data: 0.02MB + Index: 0.14MB + Engine InnoDB
wp8b_b2s_posts_drafts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp8b_b2s_posts_favorites: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp8b_b2s_posts_insights: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp8b_b2s_posts_network_details: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8b_b2s_posts_sched_details: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8b_b2s_user: Data: 0.09MB + Index: 0.11MB + Engine InnoDB
wp8b_b2s_user_contact: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8b_b2s_user_network_settings: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp8b_commentmeta: Data: 1.52MB + Index: 3.03MB + Engine InnoDB
wp8b_comments: Data: 35.56MB + Index: 26.08MB + Engine InnoDB
wp8b_cvg_gallery: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8b_cvg_videos: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8b_ee_products_sync_list: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8b_ee_product_sync_call: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8b_ee_product_sync_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8b_failed_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8b_frm_fields: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp8b_frm_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8b_frm_items: Data: 2.52MB + Index: 0.77MB + Engine InnoDB
wp8b_frm_item_metas: Data: 4.52MB + Index: 3.03MB + Engine InnoDB
wp8b_gf_draft_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8b_gf_entry: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp8b_gf_entry_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp8b_gf_entry_notes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp8b_gf_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8b_gf_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8b_gf_form_revisions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp8b_gf_form_view: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp8b_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8b_mailchimp_carts: Data: 3.05MB + Index: 0.00MB + Engine InnoDB
wp8b_mailchimp_jobs: Data: 0.22MB + Index: 0.00MB + Engine InnoDB
wp8b_mclean_refs: Data: 0.23MB + Index: 0.00MB + Engine InnoDB
wp8b_mclean_scan: Data: 1.52MB + Index: 0.17MB + Engine InnoDB
wp8b_new_royalsliders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8b_options: Data: 38.33MB + Index: 1.30MB + Engine InnoDB
wp8b_pmxe_exports: Data: 0.42MB + Index: 0.00MB + Engine InnoDB
wp8b_pmxe_google_cats: Data: 0.39MB + Index: 0.00MB + Engine InnoDB
wp8b_pmxe_posts: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp8b_pmxe_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8b_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8b_pmxi_hash: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8b_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8b_pmxi_images: Data: 0.22MB + Index: 0.00MB + Engine InnoDB
wp8b_pmxi_imports: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
wp8b_pmxi_posts: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp8b_pmxi_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8b_postmeta: Data: 362.89MB + Index: 181.38MB + Engine InnoDB
wp8b_posts: Data: 73.53MB + Index: 15.86MB + Engine InnoDB
wp8b_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8b_redirection_404: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp8b_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp8b_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp8b_redirection_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp8b_termmeta: Data: 0.09MB + Index: 0.06MB + Engine InnoDB
wp8b_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp8b_term_relationships: Data: 2.47MB + Index: 1.44MB + Engine InnoDB
wp8b_term_taxonomy: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp8b_usermeta: Data: 19.55MB + Index: 22.06MB + Engine InnoDB
wp8b_users: Data: 1.52MB + Index: 0.88MB + Engine InnoDB
wp8b_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp8b_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp8b_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8b_wc_customer_lookup: Data: 2.52MB + Index: 1.94MB + Engine InnoDB
wp8b_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp8b_wc_order_coupon_lookup: Data: 0.39MB + Index: 0.56MB + Engine InnoDB
wp8b_wc_order_product_lookup: Data: 3.52MB + Index: 5.66MB + Engine InnoDB
wp8b_wc_order_stats: Data: 3.52MB + Index: 3.39MB + Engine InnoDB
wp8b_wc_order_tax_lookup: Data: 0.14MB + Index: 0.14MB + Engine InnoDB
wp8b_wc_product_attributes_lookup: Data: 0.47MB + Index: 0.48MB + Engine InnoDB
wp8b_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8b_wc_product_meta_lookup: Data: 0.36MB + Index: 0.55MB + Engine InnoDB
wp8b_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8b_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8b_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8b_wc_warranty_products: Data: 0.16MB + Index: 0.27MB + Engine InnoDB
wp8b_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8b_wmfo_fraud_attempts: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp8b_wmfo_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8b_woocommerce_shipping_table_rates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8b_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8b_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8b_wpmailsmtp_emails_log: Data: 237.55MB + Index: 1.70MB + Engine InnoDB
wp8b_wpmailsmtp_email_tracking_events: Data: 1.52MB + Index: 3.03MB + Engine InnoDB
wp8b_wpmailsmtp_email_tracking_links: Data: 1.52MB + Index: 0.23MB + Engine InnoDB
wp8b_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8b_wpmelon_advbedit_temp: Data: 0.17MB + Index: 0.00MB + Engine InnoDB
wp8b_wpr_rucss_resources: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp8b_wpr_rucss_used_css: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp8b_wps_hit: Data: 0.02MB + Index: 0.14MB + Engine InnoDB
wp8b_wps_index: Data: 1.52MB + Index: 1.33MB + Engine InnoDB
wp8b_wps_key: Data: 0.11MB + Index: 0.13MB + Engine InnoDB
wp8b_wps_object_type: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp8b_wps_query: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8b_wps_uri: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8b_wps_user_agent: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8b_yith_wapo_addons: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8b_yith_wapo_blocks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8b_yoast_indexable: Data: 23.55MB + Index: 13.97MB + Engine InnoDB
wp8b_yoast_indexable_hierarchy: Data: 1.14MB + Index: 0.61MB + Engine InnoDB
wp8b_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8b_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp8b_yoast_seo_links: Data: 2.52MB + Index: 3.03MB + Engine InnoDB
wp8b_yoast_seo_meta: Data: 3.52MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

acf-field: 10
acf-field-group: 6
attachment: 15144
carts: 24002
custom_css: 1
fpf_fields: 2
frm_form_actions: 3
frm_styles: 1
global_product_addon: 1
nav_menu_item: 16
oembed_cache: 8
page: 87
post: 98
postman_sent_mail: 3000
product: 161
product_variation: 2536
racemailtemplate: 1
revision: 24
shop_coupon: 172
shop_order: 33061
shop_order_refund: 799
warranty_request: 3485
wc_order_status: 9

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (61) ###

AffiliateWP: by Sandhills Development
LLC – 2.8.3

Advanced Custom Fields: Extended: by ACF Extended – 0.8.8.7
Admin Menu Editor: by Janis Elsts – 1.10.2
Advanced Custom Fields PRO: by Delicious Brains – 5.12.3
AffiliateWP – WooCommerce Redirect Affiliates: by Sandhills Development
LLC – 1.2

All-in-One WP Migration Unlimited Extension: by ServMask – 2.46
All-in-One WP Migration: by ServMask – 7.62
All In One WP Security: by All In One WP Security & Firewall Team – 4.4.12
Activity Log: by Activity Log Team – 2.8.3
Better Search Replace: by Delicious Brains – 1.4
CallRail Phone Call Tracking: by CallRail
Inc. – 0.4.9

Catch IDs: by Catch Plugins – 2.5
Classic Editor: by WordPress Contributors – 1.6.2
Comment Attachment: by latorante – 1.5.8.1
Custom Checkout Fields for WooCommerce: by Algoritmika Ltd – 1.7.2
Custom Referral Spam Blocker: by csmicfool – 1.4.6
Disable Bloat for WordPress & WooCommerce: by Disable Bloat – 3.0.3
Conversios.io – Google Analytics and Google Shopping plugin for WooCommerce: by Conversios – 4.8.3
Flexible Product Fields PRO: by WP Desk – 2.2.0
Flexible Product Fields: by WP Desk – 2.2.0
Formidable Forms Pro: by Strategy11 – 5.4.1
Formidable Visual Views: by Strategy11 – 5.3
Formidable Forms: by Strategy11 – 5.4.1
Site Kit by Google: by Google – 1.79.0
GPLVault Update Manager: by GPL Vault – 4.2.1
Heartbeat Control by WP Rocket: by WP Rocket – 2.0
Judge.me Product Reviews for WooCommerce: by Judge.me – 1.3.19
Klaviyo: by Klaviyo
Inc. – 3.0.3

Maintenance Mode: by Lukas Juhas – 2.4.4
Mailchimp for WooCommerce: by Mailchimp – 2.7.1
New RoyalSlider: by Dmitry Semenov – 3.3.9
PixelYourSite: by PixelYourSite – 9.1.1
reCaptcha for WooCommerce: by I Thirteen Web Solution – 2.36
Redirection: by John Godley – 5.2.3
Tracking Code Manager: by Data443 – 2.0.12
User Switching: by John Blackbourn & contributors – 1.6.0
Webgility: by Webgility – v364
WebP Express: by Bj?rn Rosell – 0.25.5
Payment Plugins Braintree For WooCommerce: by Payment Plugins
[email protected] – 3.2.36

Manually Approved Reviews for WooCommerce: by Tim Eckel – 1.2
WooCommerce Advanced Bulk Edit: by George Iron – 4.6.2.3
LP Woocommerce Bing Conversion Tracking: by LP – 1.1
WooCommerce Affirm Gateway: by WooCommerce – 1.3.4
Pixel Manager for WooCommerce: by SweetCode – 1.17.11
WooCommerce Google Ads Dynamic Remarketing: by SweetCode – 1.8.2
WooCommerce Microsoft Ads Conversion Tracking: by Logical Position – 1.3
WooCommerce Name Your Price: by Kathy Darling – 3.3.9
WooCommerce PayPal Payments: by WooCommerce – 1.9.0
WooCommerce Product CSV Import Suite: by WooCommerce – 1.10.49
WooCommerce FedEx Shipping: by WooCommerce – 3.4.44
WooCommerce USPS Shipping: by WooCommerce – 4.4.74
WooCommerce – ShipStation Integration: by WooCommerce – 4.1.48
WooCommerce Smart Coupons: by StoreApps – 5.7.0
WooCommerce Table Rate Shipping: by Bolder Elements – 4.3.4
WooCommerce Variation Swatches and Photos: by Element Stark – 3.1.6
WooCommerce Waitlist: by Neil Pie – 2.3.2
WooCommerce Warranty Requests: by WooCommerce – 1.9.33
WooCommerce: by Automattic – 6.7.0
Yoast SEO: by Team Yoast – 19.3
WP Edit Username: by Sajjad Hossain Sagor – 1.0.3
WP Mail SMTP Pro: by WPForms – 3.5.1

### Inactive Plugins (7) ###

AJAX Heartbeat Tool: by Mikel King – 1.4.1
Cart Reports for WooCommerce: by WooCommerce – 1.2.11
Email Users: by Mike Walsh & MarvinLabs – 4.8.8
Super Page Cache for Cloudflare: by Optimole – 4.6.1
WP Downgrade | Specific Core Version: by Reisetiger – 1.2.5
WP Rocket: by WP Media – 3.11.4.2
WP Rollback: by Impress.org – 1.7.1

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #4 – /shop/
Cart: #5 – /cart/
Checkout: #6 – /checkout/
My account: #7 – /my-account/
Terms and conditions: #20 – /shipping-returns/

### Theme ###

Name: Gorilla Dog Beds 2.0
Version: 1.0
Author URL: https://xtxwebmaster.com
Child Theme: ?
Parent Theme Name: XTX 220
Parent Theme Version: 1.4.1
Parent Theme Author URL: https://xtxwebmaster.com
WooCommerce Support: ?

### Templates ###

Overrides: –

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: US
WooCommerce currency supported: ?
PayPal card processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: –
Vault enabled: ?
Logging enabled: –
Reference Transactions: ?
Used PayPal Checkout plugin: ?

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ? Next scheduled: 2022-07-19 18:12:51 -05:00
Options: ?
Notes: 88
Onboarding: completed

### Action Scheduler ###

Canceled: 3
Oldest: 2022-07-04 04:51:21 -0500
Newest: 2022-07-14 17:29:21 -0500

Complete: 4,931
Oldest: 2022-06-19 09:03:59 -0500
Newest: 2022-07-19 10:28:32 -0500

Failed: 7
Oldest: 2019-11-09 18:46:48 -0600
Newest: 2020-09-13 02:06:24 -0500

Pending: 4
Oldest: 2022-07-19 21:10:50 -0500
Newest: 2022-07-25 14:04:42 -0500

### Name Your Price ###

Version:
Template overrides: –

### Smart Coupons related settings ###

Number of coupons to show: 5
Number of characters in auto-generated coupon code:
Valid order status for auto-generating coupon: processing
completed
shipped

Include tax in the amount of the generated gift card:
Deduct credit/gift before doing tax calculations: no
Gift Card discount is inclusive of tax: no
Automatic deletion: no
Coupon emails: yes
Printing coupons: yes
Sell gift cards at less price?: no
Use gift card applied in first subscription order for subsequent renewals until credit reaches zero: yes
Renewal orders should not generate coupons even when they include a product that issues coupons: no
Allow sending of coupons to others: yes
Allow schedule sending of coupons?:
Combine emails:
Auto generated coupon email: yes
Combined auto generated coupons email: no
Acknowledgement email: yes
Enable taxes: yes
Prices entered with tax: no
Rounding: no
Display prices in the shop: excl
Display prices during cart and checkout: excl
Display tax totals: single
Enable the use of coupon codes: yes
Calculate coupon discounts sequentially: no
Account endpoints > Coupons: wc-smart-coupons

### Status report information ###

Generated at: 2022-07-19 10:39:30 -05:00

No fatal errors tied to Shipstation.

This was erroneously marked as resolved as this issue isn’t resolved. I did not see the email notification for your reply.

@chrisbibbs

Has there been any update to this yet Chris? I am having the same issue with my Shipstation, when importing from eBay, and Etsy the images show up but from our own site from WooCommerce the images are not displayed.

@chrisbibbs It seems we stopped recieving updates once the topic was marked resolved. Are you still having trouble with the product images?

If not, what fixed it?

If you’re still seeing the same issue, can you please confirm if the issue is only replicable on orders with multiple products, or even the orders with single product as well?

@toolcurve I see you have created another ticket for this. We can continue troubleshooting there.

It’s not fixed. I’ve just been too swamped to reply.

It’s happening on both single orders and products with variable product orders. Actually, 99% of the products having issues are variable products.

Hi @chrisbibbs,

Thanks for writing back on the thread.

Can you share an updated copy of your system status so we can have a look at your recent setup?

Please post it on a service such as Pastebin or Gist as recommended in the forum guidelines.

We’ll be happy to take another look at this.

Cheers.