Image not loading on the slider

  • Resolved nehajuwale

    (@nehajuwale)


    1 year, 7 months ago

    Hello,
    Images are not seen on the depicter slider on the website, however, when I am trying to make changes on the slider, I can see those images. Please help me resolve this
    The page/section I am referring to on the website: https://www.bookmytherapy.ca/
    is titled ‘Know Your Therapist’

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author averta

    (@averta)

    @nehajuwale
    Hi. ?I have checked your website and apparently, you are using WP Rocket plugin for optimization. Chances are that some feature of this plugin is causing this trouble. Either a modification or a CDN option. Please note that different optimization options combined with different hosting services and cause this problem. Can you please check and see which options you have enabled? ? ?File Optimizations > CSS Files ?File Optimizations > JavaScript Files ?Media > LazyLoad ?CDN ? ?Currently, I can confirm that enabling the “Minify Javascript files” option can disrupt the Depicter functionality but to be sure about other options you need to check things on your website. Please see our documentation here: ?https://depicter.helpscoutdocs.com/article/263-500-error

    let us know

    Thread Starter nehajuwale

    (@nehajuwale)

    Hello,
    Thanks for getting back to me, I haven’t enabled any ??File Optimizations > CSS Files ?File Optimizations > JavaScript Files ?Media > LazyLoad ?CDN or “Minify Javascript files” in the WP rocket plug-in.
    Can you please guide me further on this so that images are visible on the homepage?
    Thanks,

    Neha

    Plugin Author averta

    (@averta)

    @nehajuwale ,

    Hi again, that is strange, so let’s first check the plugin conflict, May Ia ask you to deactivate all the other plugins to see if it fixes the issue or not?
    If it works then try to activate the plugins one by one to see which plugin brings the issue. After that please let us know the plugin name then we go for the next steps.

    this doc may also be useful to have a look
    https://depicter.helpscoutdocs.com/article/267-not-showing-ssl

    Let us know

    Plugin Author averta

    (@averta)

    @nehajuwale
    we have not heard back from you for almost 3 weeks, so we mark this topic as a resolved one. please submit a new ticket if still got the issue

    Regards

    Thread Starter nehajuwale

    (@nehajuwale)

    Hello,
    I am in touch with your support team and the issue has been resolved.
    Thanks,

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Image not loading on the slider’ is closed to new replies.