Image not showing properly – not responding on the tabs.

Dear wpcyrus,

Thank you for your post.
We have checked the provided link. The Portfolios are probably not shown because of the container’s height. Please try to increase the height of the block and inform us about your results: https://prntscr.com/hd999g

Thanks

Hi,

Thanks for the response.
I already did that and still it did not work.

https://prntscr.com/hd999g that block is just to make a gap from the tab to the footer of the page.

Actually, if you go to the default open tab which is lebanon, it works fine, but if you go to united arab emirates tab, the images won’t show properly.

Actually my issue is more likely the same with this.
https://www.ads-software.com/support/topic/error-tabs-responsive-huge-it-portfolio-2/

https://ibb.co/dSgOLa

Please advise.
Thank you.

Dear wpcyrus,

Please try to apply the following solution:

at the end of the codes of the

wp-content\plugins\portfolio-gallery-pro\templates\front-end\view\content-popup\content-popup-view.css.php file

try to inject

.vc_empty_space: min-height:250px !important.

We will wait for your feedback.

Thank you in advance

Hi,

Thank you for the reply.

I injected the code as per your instruction, however, it seems the issue is still there.

I am thinking maybe it’s something to do with the js file on this part since it looks like the album thumb is being cut and that the animation stopped at the same time that’s why it shows like that.

kindly advise

Dear wpcyrus,

May we kindly ask you to inform us how have you created the tabs where the plugin doesn’t work and we will test the portfolio at our end?

Thanks

Hi,

Thank you for the response.
The tab is a built-in option within the wordpress theme.
The theme was built by https://www.themechampion.com/ and it’s called
“Industry and Engineering WP Theme”

Dear wpcyrus,

We are really sorry to say that, unfortunately, we were not able to reproduce the problem you have faced, as the theme you are currently using is not a standard WordPress theme and it is a paid product.
We are begging your pardon that the problem could not be fixed at our end but in any case, we will be glad to cooperate if our help is needed.

We will be glad to be aware of your results.
Hope to hear from you with good news ??

Thanks

Hi,

If i gave you an access to the website to help me fix the issue, will that be possible?

I just wanted this to be fix and done in anyway possible.

Let me know.

Thank you.

Dear wpcyrus,

We would like to mention that the private information such as login details, personal mail etc. cannot be provided in WordPress forums and shared it publicly.
Thus, if you are willing us to try to check the issue, please, contact us directly for the deeper investigation of the problem.

We will be glad to assist.

Thanks

Thank you for the respond.
Yes, I’m willing to have it look at by your team just to fix the issue.

Request sent.
Looking forward for your response.

Thank you.

Dear wpcyrus,

Thank you very much for your trust in us. We appreciate that. ??

We have received your email and replied to it.
Hope the issue will be resolved soon.

Thanks

Thank you for the help.
I received you reply on my first email.
I had then replied with the details.

Kindly let me know and confirmed if you received my last email.

Looking forward for your assistance.