image orientation wrong on mobile device

I have just had exactly the same problem. As a workaround I have found that if I rotate and save the images in an external editor (in my case Photoshop Elements) before I upload them to the gallery then it all works fine.

It of course would be much easier if this was all handled correctly in the gallery.

Thank you, @falcusd. I followed your suggestion and rotated the images prior to importing them and this did fix the issue. As you said, it would be nice if Gallery did the right thing but at least I have a workaround for now!

Image files carry a rotation flag, which is then used during display to orientate the image. An external editor will adjust that flag if you rotate the image. Possibly the flag was not modified when you rotated your images before.

Hi,

Having this same problem but on my desktop the images appear the right way up. Does anyone have a suggestion for a fix from within WordPress? Thanks in advance.

I have found that even if the images look right on my desktop, sometimes it helps to go into an image editor and rotate them in one direction, then back to the original direction and save the file and this “fixes” it.

Hi everyone,

Can any of you update to NextGen Gallery 3.1.6 and check if the issue still persists?

Please let us know,
Mihai

Hi Mihai,

I have just tried this and the problem is still there.

Pictures taken on an iPhone.
Uploaded to a gallery.
Any images that were taken in portrait mode are the wrong orientation when viewed in Manage Galleries, so I rotated the image 90 degrees clockwise and it displays correctly in Manage Galleries.
When Gallery viewed on a PC (using Chrome) the image displays fine.
When Gallery viewed on iPhone (using Safari) the image is rotated 180 degrees.

What I have just noticed is that although many of the images do not display correctly in Manage Gallery, the all display correctly in the iPhone in Safari correctly without any rotation having been done – however on the PC they do not display correctly.

Cheers
Daviud

Hi @falcusd,

Thanks for trying that. I’ve actually found the issue ticket and it is still open so looks like we need to look forward to see it fixed in one of the next plugin’s versions.

Thanks for your patience,
Mihai

Unfortunately this issue (photos taken with iOS displaying with incorrect orientation) has been around for many years (see https://bugzilla.mozilla.org/show_bug.cgi?id=298619). This is not just an issue with iOS however lot’s of people use iOS therefore the problem is particularly noticeable with iOS photos. The problem really should be fixed at source i.e. Apple should adhere to best practice in how image rotation is stored. NextGEN Gallery Plugin could implement workarounds however perhaps pressure should be put on Apple to resolve the issue at source.

Thank you @ecksteing

We have already shared that information with the development team in the related bug report.

Again, Many thanks

– Gaby, Customer Support.