Image preview gone

  • Resolved celia1985

    (@celia1985)


    3 years, 1 month ago

    Hi,
    I used the Smush plugin and after I did the bulksmushing my media isn’t loading previews anymore. Also I get an error when I try using an image.

    I tried using a different theme and deactivating all my plugins. Didn’t work. Please help me.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    Hi @celia1985

    Sorry to hear you are having this problem.

    To make sure we are on the same page, is it on WordPress > Media Library?

    If so, can you please, go to WordPress > Media Library, click on the right button of the mouse > Inspect and open the browser console, take a screenshot and share using Google drive or any service.

    To find more about browser console https://developer.mozilla.org/en-US/docs/Tools/Browser_Console

    Best Regards
    Patrick Freitas

    Lazy load displays a blank image from the Smashballoon Facebook Feed plugin.
    The URL used is https://www.fietseninzuidafrika.nl/wp-content/plugins/custom-facebook-feed/assets/img/placeholder.png which is a blank.
    I have tried to skip this by excluding the class .cff-header-hero but that did not work.
    What I do see is that without enabling lazy load, the URL is coming from y CDN hosted by OVH:

    https://scontent-bru2-1.xx.fbcdn.net/v/t39.30808-6/243782825_102610955528085_2982732020185400145_n.jpg?_nc_cat=106&ccb=1-5&_nc_sid=1091cb&_nc_eui2=AeFt9bTpcyuR7QhE8EstbD_9MCvxYnA1B3swK_FicDUHe10Zyg1OViaFzG8O4Yk-a-2anqyuj5YI4DkbSlXFHm7j&_nc_ohc=wsIGODUDOekAX8rYDut&_nc_ht=scontent-bru2-1.xx&edm=AJdBtusEAAAA&oh=f8424e58487a8b9b435e5f388b13b8ee&oe=6164FDAB

    Could you indicate what is causing the problem that if I enable lazy load, with or without excluding the class of the image, it shows the blank .png?

    Currently I have disabled lazy loading.

    Thanks!

    • This reply was modified 3 years, 1 month ago by snubbeke.
    • This reply was modified 3 years, 1 month ago by snubbeke.
    Plugin Support Nithin – WPMU DEV Support

    (@wpmudevsupport11)

    Hi @snubbeke,

    Please try enabling the “Native Lazyload” setting under Smush > Lazyload page and see whether that helps.

    If you still face issues even after that then it would be better you open a new ticket with us. Trying to troubleshoot in an existing ticket of another user wouldn’t be ideal and can cause miscommunication.

    Please use the following URL to open a new thread:
    https://www.ads-software.com/support/plugin/wp-smushit/#new-topic-0

    Regards,
    Nithin

    Interesting. Enabled Native Lazyload with the class still to be excluded = no effect but when I removed the class with only Native Lazyload it seems to work.
    Now I only have to find out why excluding the class did not work.
    Thanks anyway! I will add stars for great support!

    Hello @snubbeke !

    Great to hear! If you continue having issues, please open a new ticket so we can continue assisting you ??

    I’ll mark this one as resolved for now.

    Kind regards,
    Pawel

Viewing 5 replies - 1 through 5 (of 5 total)
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