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Looking at your site, you are an Elementor Pro v3.0.9 user. You may want to upgrade.

The developer can’t have a conversation with customers here. That’s not permitted for anyone.

For pro or commercial product support please contact the developer directly on their site. This includes any pre-sales topics as well.

https://www.ads-software.com/support/topic/customers-and-elementor-pro-users/

As the developer is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

Hi,

Since you are an Elementor Pro user, you can open a support ticket at my.elementor.com.
I’d also suggest you check out our Elementor Community forum, we have created it to connect Elementor users together and share knowledge, my.elementor.com.
www.ads-software.com rules state that commercial products are not supported here.

@freddyee I have archived your new topic and flagged your account for moderation.

You are an Elementor Pro user, do not seek Elementor support on this site. Use the option you paid for and ask on https://my.elementor.com/ instead.

Sorry, I forgot about this old answer about reporting issues directly to the developer. Lesson learnt.

Could you remove the moderation ?