Image size issue

  • Hi there

    I am facing a strange issue to change the image size.

    The height is changing . but the width is only changing in composer window. but while seeing the preview or sent a campaign , the image width is getting very small

    View post on imgur.com

    Also while changing the text URL color, its changing in the composer. but in preview and campaign, its turning in to blue

    How to solve this issue

    Thanks

Viewing 1 replies (of 1 total)
  • Plugin Contributor kishanranawat

    (@kishanranawat)

    Hello there,

    Thanks for contacting Icegram Support Team.

    We aren’t able to replicate the issue on our end. We suspect that it may be due to a plugin or theme conflict.

    Will it be possible for you to perform a conflict test on your site? You may need to temporarily disable all other plugins except Icegram Express plugin and switch to a default WordPress theme.

    We recommend doing the troubleshooting using the Health Check plugin which disables all the plugins and switches the current theme to the default theme only for the current logged-in user when troubleshooting mode is enabled. It does not affect other users or site visitors. You can get the Health Check plugin from here. After enabling the troubleshooting mode in Health Check plugin, activate the Icegram Express plugin, and check if the issue is resolved or not.

    If it is resolved, then you can activate plugins one by one or switch to the current theme and check which is causing the issue.

    If the issue persists with only Icegram Express active, do let us know if this is the case. We may then need to debug it further.

    Hope this helps you.

    Let us know what comes out or if you have any further queries.

    Thank you.

Viewing 1 replies (of 1 total)
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