• Resolved escaflowne

    (@escaflowne)


    I have a problem after upload photo my thumbnail have different color than orginal photo (full size is good) do u have any idea what happens? before (about 3 weeks ago) was good

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Mihai Ceban

    (@mihaiimagely)

    Hi @escaflowne,

    Can you please make sure that you are saving your images as JPEG using the sRGB color scheme? It is required by NextGen in order to keep the original image’s colors for its image crops.

    Also, it is pretty important to have Imagick PHP module enabled for the server. We are using it to evaluate the original image’s quality and in its absence we are using a less accurate custom algorithm.

    I have exaclty the same problem since I have upddated to the latest version of wordpress. Did you find the solution?

    Hello @camillafalsini,

    My advice will be for you to check this documentation “Image Sizes and Resolutions”
    https://www.imagely.com/docs/image-sizes-and-resolutions/

    And if the problem persists, please, contact your hosting provider and ask them if the “imagick_module” is enabled.

    Please, keep us posted, we are happy to help!

    Because it has been a month or more since your last reply, I am going to mark this as resolved as I assume you have found a solution. Please feel free to reply again if you still have questions.

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
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