• Resolved hixaga2

    (@hixaga2)


    Hola!

    Cuando duplico algún producto, la imagen principal del producto original, siempre queda pegada en el producto duplicado, ya he probado borrando cache, eliminando imágenes y cambiando template, que puede ser?

    Desde ya muchas gracias por la ayuda.

    Saludos

    The page I need help with: [log in to see the link]

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  • Hi @hixaga2!

    I am replying in English since it is the language used on these forums.

    The expected behavior is that if you duplicate a product, it does the image too, but you can change it after.

    If you change the image and it is still the same old image from the duplicated product, the issue could be related to a conflict between WooCommerce and your theme or another plugin.

    To be sure of this, please perform a conflict test by temporarily switching your theme back to Storefront, disabling all plugins except WooCommerce, and then duplicate a product again and see if the issue persists. If that solves it, then re-enable all plugins one-by-one, until you find the one creating the conflict.

    If you cannot perform a conflict test on your live site, we recommend creating a staging site using the WP Staging plugin.

    You can find a more detailed explanation on how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/.

    Let us know how that goes for you!

    Thread Starter hixaga2

    (@hixaga2)

    Muchas gracias Juan,

    Ya probé con Storefront y otros temas y pasa lo mismo, el fin de semana probaré con los complementos.

    Saludos

    Hi @hixaga2

    I’ve already tried Storefront and other themes and the same thing happens, I’ll try the plugins over the weekend.

    Sounds good. Please keep us posted on how it goes!

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

Viewing 4 replies - 1 through 4 (of 4 total)
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