Images

  • When responding to support tickets we are unable to insert images even using a link. The image displays a small empty placeholder on the bottom left of the ticket, but no image itself. Is there a fix for this?

    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Nikhil G

    (@nsgawli)

    Hello,

    Can you please check you have given the correct permissions on the uploads/wpsc folder?

    Thread Starter talonware

    (@talonware)

    Hi,

    Thanks for the reply. What should the permissions be set at?

    Thread Starter talonware

    (@talonware)

    Just a quick follow up. I have played with different permissions to see if there is any change and still none. The image is loaded to the folder for that particular month, but the image begins to show up as a blue box and then simply disappears leaving a small placeholder icon in its place as well as an image description if I put one in there.

    I also thought it might be due to not putting in the image size, so I have tried that to no avail. I removed the constraints checkmark too thinking that might help and that didn’t.

    The default permission it was given was 755 when installed. I have tried 775, 777 and other variations, but maybe there is something I am just missing.

    Thanks

    Plugin Contributor Nikhil G

    (@nsgawli)

    Hello,

    We have to check the issue on your site. Can you please create a ticket on our support page for further debugging?

Viewing 4 replies - 1 through 4 (of 4 total)
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