Images and contact form not loading

  • Resolved andream001

    (@andream001)


    2 years, 1 month ago

    Hi,
    I have a problem with Pixel Cat, when is activated all images and contact forms are not loading.
    As soon as I deactivate the plugin all is working fine.
    Do you have any clue how I can solve the issue?
    Thank you for your reply,
    Andrea

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support gavinohanlon

    (@gavinohanlon)

    Hi Andream001,

    Thanks for your message. Sorry to hear you are having issue with that but we would love to have more information so we can fix it.

    How is your contact forms getting added? Is it a certain plugin? I will try installing that plugin on my own site and see what happens.

    Are you using anything to manage your images? Like a caching plugin? You could try clearing the cache and telling the caching plugin to ignore the Pixel Cat plugin. Often the caching plugins will stop a certain file from running.

    Are you getting any console errors on your site where you expect to see the images and contact form? – If yes, maybe you can send us a screenshot. To open the console in Google Chrome, you can also use Option + ? + J (on macOS), or Shift + CTRL + J (on Windows/Linux).

    Looking forward to your reply.

    All the best.

    Plugin Support gavinohanlon

    (@gavinohanlon)

    Hi Andream001,

    I hope all is well.

    I am going to mark this as “resolved” but if you have any additional questions about this, feel free to reply to us.

    Kind regards.

Viewing 2 replies - 1 through 2 (of 2 total)
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