Images are all broken links

  • Resolved chisao101

    (@chisao101)


    10 years, 11 months ago

    When I added a gallery to a page, I get a grid of thumbnails that are all broken image links. I have gone through the process like 5 times, and it does the same thing every time. You can see what it’s doing here:

    https://timeofthesign.com/services/signs/

    I deactivated all my other plugins, and I’m using the default 2012 theme. The only things I’ve changed on the theme is moving the header above the navigation, adding a header image, and created some pages and a menu for main navigation. No other changes have been made, other than adding a gallery.
    Any suggestions?

    https://www.ads-software.com/plugins/nextgen-gallery/

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Contributor photocrati

    (@photocrati)

    @chisao101 – Are the file and folder permissions set correctly for your /gallery/ folder and its sub-folders?

    – Cais.

    Thread Starter chisao101

    (@chisao101)

    I have not checked the folder permissions. I recently switched from godaddy hosting over to hostgator. Never had to do that on godaddy.
    Thanks, I’ll give that a try.

    Plugin Contributor photocrati

    (@photocrati)

    @chisao101 – Let us know how it works out for you … sometimes migration issues can happen where you may need to use our “Reset Tool”. If the permissions are fine then please submit a Bug Report (https://www.nextgen-gallery.com/report-bug/ … please reference this topic) so we can help you get it sorted out.

    Thanks!

    – Cais.

    Thread Starter chisao101

    (@chisao101)

    Sorry it took so long to get back to you, and thank you for your help.

    The permissions are set to 644 for all the images in the gallery. The gallery folder has a 750 setting. The gallery sub-folder for the name of the particular gallery (in this case, it is called signs) is also 750. I’m not sure if these are correct. I don’t want to submit a bug report until I know I have the correct settings.

    Thread Starter chisao101

    (@chisao101)

    By the way, I did not migrate this site from godaddy. This is a new site, but I am using hostgator for the first time. I just wasn’t sure if there was anything different about the two hosts that would make it necessary to change the settings.

    Plugin Contributor photocrati

    (@photocrati)

    @chisao101 – I use HostGator for my own sites and do not have any issues with NextGEN Gallery (or NextGEN Pro) running on them so from that perspective you should be fine, although I would look at those permissions … they should be 0755 for the folders/sub-folders.

    – Cais.

    Thread Starter chisao101

    (@chisao101)

    Sorry it keeps taking me so long to get back, but I’m extremely busy lately.

    I changed the permissions to 755 (in the cpanel file manager, i right clicked the folders and chose change permissions) for the folders and sub-folders. No dice. I’m not sure what else to try.

    Maybe uninstall the plugin and reinstall?

    Plugin Contributor photocrati

    (@photocrati)

    @chisao101 – The cPanel filemanager should be changing the permissions correctly (I use a Filezilla client), are you making sure the permissions are applied recursively to all sub-folders as well?

    – Cais.

    Thread Starter chisao101

    (@chisao101)

    I fixed it, but I have no idea how. The permissions didn’t do it, so I doubt that was the problem. I went in and messed with some settings and something worked.
    Thanks for your help, though!

Viewing 9 replies - 1 through 9 (of 9 total)
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