Images are resized when transition effect is applied

Please, give a link to your site so we could check it.

Hi WOWSlider.com,

The web I’m developing now is in local (Xammp) and I can’t give you a link, but I have install yout plugin in another site and create a test page:

https://www.elhtpc.es/wow-slider-test/

I’ve try to upload the generated zip copying it to “./wp-content/uploads/wow-slider-plugin/import/” and then import with the button “Input from folder”.

I’ve update the plugin inside wordpress to the versión 7.1 that have been published 2 hours ago having no result (the problem persists).

I’ve try to include the code of the slider in a fixed size div (simply for testing):

<div style=”width:300px;”>[wowslider id=”2″]</div>

The result is the same, the image appears smaller (limited by the widht of the div container) but the change of the size in the moment of transition is the same. The problem is then some kind of incompatibility of the internal code of the plugin with the Firefox browser.

Regards

I have this problem since nine days and I have no real answer from Wowslider, they demonstrate the support they give is a shame and I feel they want me to get tyred of it and stay with my money for a product that doesn’t work properly.

Regards

This is not a WOWSlider problem.
After some FireFox update all the sliders(not only WOWSlider) have this bug.

Hi Wowslider,

I’ve try other slides in firefox and doesn’t suffer the problem, I only notice with WowSlider and as I told you via mail, it happends in Windows and in Linux.

I hope your words doesn’t mean that you’re not going to update your slider to fix the problem, it would make you look a very little trustable company and would confirm me that purchasing your product is wasting my money.

Regarsd

We are finding a way to fix it.

I can wait a bit and I understand that those issues needs some tieme to fix, but it’s needed an aim to solve things ang give customers a good service and support (and you’ve not demonstrate it to me by now, I hope it change now)

You have sent me a mail saying that the problem is a firefox’s problem and not yours, in this mail I understand you’re not going to fix it.

In your web you announce on first page this:

Widest compatibility for all possible browsers, devices, web standards

WOWSlider looks and works flawlessly on all mobile devices, modern and legacy browsers, including IE6, thanks to the standards compliant, valid, semantic markup and thoroughly optimized script

If you have no intention of fixing it you should change this text on your site and say something like this:

Widest compatibility for all possible browsers except firefox, but it’s not our fault, but mozilla.

Regards

I would like to have an answer to this from WowSlider, and I’m sure there can be someone thinking in purchasing this product and the final decision of purchase depends on the fact that this product works on firefox or not.

I spent my money too fast, perhaps others make a better decision than I did…

Regards

Everything worked great until Mozilla made the last update. Now our developers are finding a way to fix this issue.