Images blurry when published

  • Resolved mrosedesign

    (@mrosedesign)


    3 years, 6 months ago

    I have uploaded PNG images (with decent resolution) and they appear fine in the editor & preview mode but are blurry when published. You can see this with the logo icons and the icons throughout.

    I’ve done other stories before using PNG’s and they work fine so not sure if this is due to image compression on this particular site?

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Luckyna San

    (@luckynasan)

    @mrosedesign Hello there! Thanks for posting your topic. Does the image still appear blurry if you remove the animations from it?

    Could you provide your Site Health information? You can share privately if you prefer.

    Thread Starter mrosedesign

    (@mrosedesign)

    It looks like removing the animations fixed it but that’s not a great long term solution. Are images supposed to allow for animation?

    Plugin Support Luckyna San

    (@luckynasan)

    @mrosedesign Thanks for the update. Apologies, this was an attempt to narrow down possible causes for the issue you are experiencing. We would like try and reproduce your issue. Who is your hosting provider? Could you share your Site Health information so we can attempt a similar setup?

    Thread Starter mrosedesign

    (@mrosedesign)

    I’ve submitted the site health stats. I do wonder if this is host related, as I have the same template in my own account (with Bigscoots) and the image is not blurry when published.

    @mrosedesign Thanks for sharing your Site Health info!

    I’ve submitted the site health stats. I do wonder if this is host related, as I have the same template in my own account (with Bigscoots) and the image is not blurry when published.

    You may be on to something here – we’ve run some tests and so far have been unable to replicate this issue.

    Can you confirm that this site is hosted on WPopt? If so, I’d like to try creating a test site there to see if I can replicate..

    Thanks!

    Thread Starter mrosedesign

    (@mrosedesign)

    Yes, WPOPT is the host.

    Great, thank you for confirming @mrosedesign! I’m going to work on getting a test environment set up with them. I’ll get back to you here as soon as I have more info.

    Plugin Author Pascal Birchler

    (@swissspidy)

    We’ve received a related report about this and I’ve created a ticket for us to investigate the blurry images issue. We should be able to address it in an upcoming release.

    Plugin Support Luckyna San

    (@luckynasan)

    @mrosedesign We are going to mark this topic as resolved since the fix has been implemented. Please feel free to open a new support topic if you continue to experience any issues. Thank you!

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘Images blurry when published’ is closed to new replies.