Images broken and theme not loading

  • Resolved retrofaith

    (@retrofaith)


    5 years, 10 months ago

    Hi everyone,
    My site has massively malfunctioned the last week or so.

    No images are displaying, I cannot upload new images, the theme seems to not load at all.

    So far I have tried the following:
    Reinstalling wordpress, changing permissions, different themes, deactivating plugins, healthcheck and deleting cache

    Any other ideas would be greatly appreciated. I am completely stumped. as a side note I did get a new ISP around the time the problems started

    The page I need help with: [log in to see the link]

Viewing 9 replies - 16 through 24 (of 24 total)
  • Thread Starter retrofaith

    (@retrofaith)

    Hey, thanks for coming back so quick.
    I do think this is a little above my knowledge. Where would I find .htaccess to rename?
    All plugins have been disabled. Do I need to do anything else to disable cache?
    Sorry for being so basic, this is all new to me
    Thanks for your help

    1)back-up your site and database https://codex.www.ads-software.com/WordPress_Backups
    2)Enable hidden file https://www.ads-software.com/support/article/changing-file-permissions/#unhide-the-hidden-files
    in some hosts it may even be that it includes cache and a cached CDN service, you need to ask your host for more information

    Thread Starter retrofaith

    (@retrofaith)

    hey,
    Think the issue is making it hard to create a backup. I have tried two plugins and both seem to get ‘stuck’. Wondering if this is a vicious circle that is due to the theme error. From what I have read it seems to be a javascript issue, that is according to the back up plug ins info.

    I think I have uncovered hidden files as I can see a .ftpquota file in the ftp.

    I am pretty certain my host is not providing any cache service.

    please we need to find the right tuning … read the link on the backup … Filezilla for your files and phpmyadmin for the database.

    Thread Starter retrofaith

    (@retrofaith)

    Ok, thank you.
    I have created a back up now.
    I have managed to get filezilla setup.

    I dont understand how to install phpmyadmin. I can download the files from the site but there is no set up app or anything? I have not worked that bit out. Do you have any advice about how I get it working

    Contact your host for information on how to interact with the database … cpanel or other.

    Thread Starter retrofaith

    (@retrofaith)

    Thank you, I have messaged them asking for help accessing cpanel
    Honestly you are so kind to be helping it is much appreciated

    https://codex.www.ads-software.com/WordPress_Backups#Database_Backup_Instructions here is instructions on how to backup the database on different software: Plesk, cpanel, phpmyadmin click the one your host uses. When you have backups of files and databases, don’t hesitate to write.

    Thread Starter retrofaith

    (@retrofaith)

    thank you so much, all repaired now. Just have a minor issue of menu/widgets not displaying on actual post pages but that is okay for now. themes fixed and website back. Thank you again, you did set me on the path to repair. wish i could give a huge thumbs up. Thank you

Viewing 9 replies - 16 through 24 (of 24 total)
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