Images converted but not serving

Hi @ryanchatham,

Thank you for your message. I am sorry you have encountered a problem with our plugin. Do not worry, I will try to help you.

I want to see what might have gone wrong. Could you send me a screenshot of the Help Center tab in the plugin’s settings? I will check it because in this tab I have information about the status of your website.

Best, Mateusz

Hi @mateuszgbiorczyk,

I have the same problem all images are converted but still show the jpg or png file on the front end. Please help what is causing the problem.

Thank you,
Nolie

• This reply was modified 1 year, 9 months ago by fernandosucre20.

@fernandosucre20 Please read what I wrote above in the message.

Hi @mateuszgbiorczyk, I already sent you the screenshot. Just let me know if you receive the file.

Thank you!

@fernandosucre20 Thank you! I received. From what I checked you are using Nginx Cache. Your server returns the following headers in response:

• X-Endurance-Cache-Level: 1
• X-Nginx-Cache: WordPress

Do you have the option to purge the Nginx Cache in the hosting settings panel?

Hi?@mateuszgbiorczyk, I already cleared the cache in the Bluehost cache settings but upon checking the dev tools still show png and jpg files instead of webp.

Thank you!

@fernandosucre20 Could you send me a screenshot of the Nginx Cache settings in the hosting panel?

Here’s the screenshot,

@fernandosucre20 Could you try disabling the cache for a while temporarily?

Done, @mateuszgbiorczyk I already disabled the cache in the Bluehost but still not showing Webp.

• This reply was modified 1 year, 9 months ago by fernandosucre20.