Images disappear on Google News

Hi, thanks for reaching out to us. Could you please share the FEED URL so we can check it on our end?

Sorry, didn’t see that you had replied. Sure, here they are:

https://buergergeld-zahlung.de/news/feed/gn
https://hartz4antrag.de/news/feed/gn

Hi, thanks for sharing this information. Could you please confirm which version you are using on both of your sites?

Both use: Version 1.5.10

Here are also the Google News Pages, so you can see how images are just gone randomly:

1) https://news.google.com/publications/CAAqBwgKMOOOxQswhqrcAw?hl=en-US&gl=US&ceid=US:en

2) https://news.google.com/publications/CAAqBwgKMOWOxQswiKrcAw?hl=en-US&gl=US&ceid=US%3Aen

Thanks in advance for checking this issue out! Much appreciated ??

Hi, thanks for reaching out to us. We’ve checked these two links and found that one has loaded images: https://news.google.com/publications/CAAqBwgKMOWOxQswiKrcAw?hl=en-US&gl=US&ceid=US%3Aen, while the other has fewer images and any of its article, is not opening on our end:https://buergergeld-zahlung.de/buergergeld-miete/ check this link also: https://paste.pics/PFEN9

Thanks for your fast reply. Yes, hartz4antrag.de has relatively less issues with the images disappearing than the other page (still has them though). We cannot understand what is causing this as, as I said, both are nearly identically set-up.

I have no idea why are you not being able to open buergergeld-zahlung.de? Everything seems to be working smooth and opening on our end?

Will try contacting our server provider now and ask them if they have any idea what could be causing this.

• This reply was modified 1 year, 6 months ago by amitiel656.

Yes, please verify once this with your server team. If the issue persists, please inform us.

Hey there – turns out there was some limitation on the IP-location of users being permitted on the website. This should be lifted during the course of the day.

In the past few days, however, both websites have had heavy problems with the featured images on Google News – they vanish without a trace. And do not return at all.

The Google Discover Traffic also went to basically 0, which is very concerning, and I suspect it might have something to do with the featured images disappearing.

Here are the Google News Feeds for both of the pages:

1) https://news.google.com/publications/CAAqBwgKMOOOxQswhqrcAw?hl=en-US&gl=US&ceid=US:en

2) https://news.google.com/publications/CAAqBwgKMOWOxQswiKrcAw?hl=en-US&gl=US&ceid=US%3Aen

I don’t know if the issue is because of the GN Plugin or if you have suggestions that something else would need to be investigated. Thanks in advance for your time.

• This reply was modified 1 year, 5 months ago by amitiel656.

Can you please check if the images on the post doesn’t showing have 600×600 size?

Thanks.

Nope. All images are 750x500px

Hi, We apologize for the delayed response. We are actively checking this concern and will provide you with an update shortly. We appreciate your patience in the meantime.

No worries, thanks for checking!

Images are still disappearing, reappearing and doing whatever they feel like doing. We are using the Avada Theme. Do you have any observations thus far how the Avada Theme works with Google News and the GN Publisher Plugin? Or of any known issues?

• This reply was modified 1 year, 4 months ago by amitiel656.

Hello, thank you for contacting us and we apologize for the delay. Upon reviewing your URL, we’ve identified some errors that may be causing the issue. Please refer to the attached screenshot for details: https://paste.pics/PUHTN Kindly address these issues at your earliest convenience.

Thanks for your response. Do you have any idea what could be causing this or how to fix it?

We see empty spaces at the mentioned lines of the error.

• This reply was modified 1 year, 4 months ago by amitiel656.