• Hi There,

    I’m building my website at 12minutes.nl with the Kallyas theme.
    As you can see below the slider, on desktop version you can see products depicted. On mobile (sony-android) however, these images do not load. It doesnot seem to matter how the images are saved. RGB/CMYK both deliver same results.

    Any thoughts?

    thanks, Reinout

Viewing 12 replies - 1 through 12 (of 12 total)
  • Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    Can you talk to the people who gave you this theme?

    Hi! I can’t see the product images aren’t displaying on my laptop either!

    This might be a theme issue as it’s outputting blank image tags with no URL

    You might be best off speaking to the theme developers!

    Thread Starter Kraker228

    (@kraker228)

    thanks for the feedback. Funny that you do not see the pictures on laptop. What browser do you use?
    And yes, I will contact the Kallyas people as well!
    Any other people with thoughts on this?

    Thread Starter Kraker228

    (@kraker228)

    one of the pictures is this one:
    https://12minutes.nl/wp-content/uploads/2013/02/luiertas-220×156.png
    when I use this link, my mobile phone does display the images, so it isn’t the file that is causing the problem…

    That’s strange, I’m using Chrome & firefox on Mac OS.

    It looks like the url of the images aren’t coming through in the HTML which means that the browser won’t be able to find the image.

    Can you see it on your desktop?

    Hi Kraker,

    Tested this as well and I couldn’t load the images on my machine (PC, Windows 7, Chrome & Firefox).

    It appears that the images are being uploaded successfully (as per your link in the previous post). However, if you look at the source code, the image is not being displayed – the src attribute in the img tag is blank i.e.

    <span class="zn_image_box_cont alignright"><img src="" width="" height="" alt="Luier- / Reistas" title="luiertas" /></span>

    It would be good to see how these images are being generated in the theme. This is where the issue seems to lie.

    Hope that gives you a brief overview

    Rhys

    Thread Starter Kraker228

    (@kraker228)

    Thanks a lot Belbo, yes, I can see them on my desktop, (strangely enough also PC, Windows 7, Chrome).

    Hi Rhys, thanks for the extra effort. I do not really understand how I should solve this, but it certainly helps me to understand the problem better. If you have any suggestions I would be really thankful,when I find it out myself I will definitely post it here.

    Thread Starter Kraker228

    (@kraker228)

    interesting: on my Nokia/windows phone, the images DO appear…

    Thats strange, I still can’t see them on my computer! ??

    Thread Starter Kraker228

    (@kraker228)

    I am in contact with a support employee of the theme:
    https://support.hogash.com/

    hope they will figure it out

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    On a side note, belbo, is rhyswynne your other account?

    Edit: Thanks for clarifying.

    Nope ?? – two separate people.

    We were sat next to each other on WordCamp Manchester Contributor Day managing support requests. (https://twitter.com/wcmcr/status/483187428677910528 – I’m the blue t-shirt, belbo was sat next to me – though probably got a coffee or something in that picture)

Viewing 12 replies - 1 through 12 (of 12 total)
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