• Resolved creanum59

    (@creanum59)


    Hello, suddendly all the images in the gallery keep loading when you clic on it .. any help Thanks a lot

    • This topic was modified 7 months, 3 weeks ago by creanum59.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Yasin Abedi

    (@yasinabedi)

    Hi @creanum59 ,

    Thank you for posting your question in our forum.
    Would you please confirm if the plugin is updated to the latest version , and if you have any optimization plugin enabled on the website ?

    Looking forward to hearing from you.

    Best Regards,
    Yasin

    Thread Starter creanum59

    (@creanum59)

    Hello Yasin thanks for your reply.. I ‘ve more searching, it ‘s happening on “Masonry” and “Mosaic” type of option like on this page : https://da-mas.com/rdh on “Thumbnails” + “Slideshow” no problem … I don’t use any optimization plugin?on my website … For now I’ll change the option to “slideshow” . All my plugin/thme /wordpress are up-to-date.

    Best Regards, JN Bonnaillie

    Plugin Support Yasin Abedi

    (@yasinabedi)

    Thank you very much for the details @creanum59 ,
    May I please ask you to publish a test gallery on a test page and give us a link to review again ?
    This is necessary as we were not able to reproduce the issue on our test environment.

    Thank you in advance.
    Best Regards,
    Yasin

    Thread Starter creanum59

    (@creanum59)

    Hello, thanks a lot here a new page :

    https://da-mas.com/photo-gallery

    Best reguards JN

    Plugin Support Yasin Abedi

    (@yasinabedi)

    Hi @creanum59 ,
    Thank you for your patience on this matter.
    We asked our team to take a look at the page you had provided. there seems to be an error on the page that is connected to the server.
    The lightbox ajax response is :

    h1Erreur lors de la connexion à la base de données/h1p
    Cela signifie soit que l’identifiant ou le mot de passe dans votre fichier?codewp-config.php/code
    n’est pas correct, soit que le serveur de base de données à l’adresse?codelocalhost/code
    ne peut pas être contacté. Cela peut signifier que votre serveur de base de données ne fonctionne plus.
    /p
    ul
    liConfirmez-vous utiliser le bon identifiant et le bon mot de passe ?/li
    liConfirmez-vous avoir saisi le bon nom d’h?te (hostname) ?/li
    liConfirmez-vous que le serveur de la base de données fonctionne ?/li
    /ul
    p
    Si vous ne connaissez pas ces termes, vous devriez probablement contacter votre hébergeur. Si vous avez toujours besoin d’aide, vous pouvez toujours vous rendre sur les?a href=”<https://wpfr.net/support“>forums d’entraide de WordPress/a
    .
    /p

    Would you please contact your hosting provider and ask them to check the error from their end?

    Thank you in advance
    Best Regards
    Yasin

    Thread Starter creanum59

    (@creanum59)

    Hello Yasin, I’know sometime (not often) I’ve seen this error (it also happen when an update is on the way ) when this happen I only do a refresh on F5 an then it’s ok … here’s my code I’ve put” ***” it’s not that in “my wp-config.php” :

    // ** MySQL settings – You can get this info from your web host ** //
    /** The name of the database for WordPress */
    define( ‘DB_NAME’, ”j****p7′ );

    /** MySQL database username */
    define( ‘DB_USER’, ‘j****p7’ );

    /** MySQL database password */
    define( ‘DB_PASSWORD’, ‘P***&!n’ );

    /** MySQL hostname */
    define( ‘DB_HOST’, ‘localhost’ );

    /** Database Charset to use in creating database tables. */
    define( ‘DB_CHARSET’, ‘utf8mb4’ );

    /** The Database Collate type. Don’t change this if in doubt. */
    define( ‘DB_COLLATE’, ” );

    /**#@+

    I’ve also update the plug-in yesterday ??

    Anyway thanks a lot Best reguards JN

    Plugin Support Yasin Abedi

    (@yasinabedi)

    Thank you for the update JN,
    Currently none of the gallery types on that page are opening the light box, and the same 500 admin ajax error keeps showing on the console,
    Would you please confirm if you have already checked this with the hosting and they confirmed the issue is not from their end ?
    I did not quiet understand this from your previous reply.

    Thank you for your cooperation:)

    Best Regards,
    Yasin

    Thread Starter creanum59

    (@creanum59)

    Hello Yasin thanks a lot for your help .. Anyway I’ve other websites on this server and … no error when I’ve added a galery .. so I had to check in this wordpress what is going on… ??

    Best reguard JN

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘Images doesn’t load’ is closed to new replies.