images don’t show – anywhere

I’ve looked through 42 pages of requests. I have never been able to get the image to show in the player. Is there a size maximum? I’m placing the player with the “add media” into the page. See link below

https://infoprincessonline.com/SRE/the-studio/

I love the look of the player and short of the image not showing up, it’s a good plugin. I added an image in the design and have added the image to the tracks themselves in the media set up. It’s just not showing up anywhere.