Images don’t work

Hi @stachredeker

Please don’t post your sending key in public like that.

Regarding your issue, please check your host’s control panel for a feature called “Hotlinking protection”. This functionality prevents your website images from being loaded outside of your website to prevent bandwidth usage.

Hi @mailpoet. I checked with my host, SiteGround, and they confirmed that there was no server-wide hotlink protection feature enabled. I tried using an image of mine on a different website that was not hosted on my server, and that worked perfectly fine.

Some other things I tried:
– clearing the .htacces file
– disabling all plugins
– reinstalling MailPoet

None of these worked.

Hi @stachredeker

Thanks for getting back with additional information. Hotlinking protection can also be a feature of a caching/security plugin, you might need to check that as well.

Also, please try using a different email client, like a webmail to test that. You can even send an email to mailinator.com to test the images inside the newsletter, just to make sure that’s not related to your email client.

Dear @mailpoet,

As mentioned earlier, I temporarily disabled all my plugins, including the ones responsible for caching and security.

I just tried sending the newsletter with images to other email clients. I tested gmail.com, hotmail.com, protonmail.com, 10minutemail.com and your suggestion: mailinator.com.

Only mailinator.com showed the images correctly.
I think it is getting really weird ??
Any idea how that could happen, and how I can make it work for the other (and more popular) e-mail services?

Hi!

Could you please send us a newsletter to [email protected]? We’ll be able to check its rendering on different devices and source there.

Please make sure to send it from the MailPoet’s preview: https://kb.mailpoet.com/article/290-check-your-newsletter-before-sending-it

Dear @dromero20 @mailpoet

At 15:34 I sent a test email with subject ‘Test email for WordPress support forum ‘Images don’t work” to [email protected].

Hope this helps.

Hi @stachredeker,

I’ve checked your template now and it’s working on multiple desktop and web-based email clients according to our tests.

However, I noticed they appear as broken on the Gmail App (mobile client), G Suite and Gmail (web-based clients).

So this is likely related to your server/CDN configuration or is a Google Image Proxy issue.

Moreover, it is a known issue in Gmail since 2013 as they started to cache email images:
https://stackoverflow.com/questions/20903967/gmails-new-image-caching-is-breaking-image-links-in-newsletter
https://stackoverflow.com/questions/51471607/email-thumbnail-url-changed-to-googleusercontent-com-in-gmail

If you’re using Cloudflare, would you mind disabling it so we can check if it works?

Thank you!

Hi @bruberries,

I am indeed using Cloudflare.
To test if disabling that CDN would make a difference, I have set up a staging site at: staging35.xxxxxx.nl (still online, could be handy if you want to do your checks)
I disabled Cloudflare, ran the usual tests, but the problem still occured.
So in conclusion, I think we can rule out Cloudflare as a cause for the problem.

I have read the SO articles. Gmail itself could be the cause, but the images have not been showing for a couple of months. Before that, things just worked fine. Moreover, I am sure MailPoet would come up with some sort of solution/fix for this problem, since I expect that more people would have the same problems if this caused the issue, right?

To summarize, the only explanation left would be a wrongfully configured server. I also doubt that, since my host confirmed nothing was wrong.

Any suggestions on what we could test next? I am also more than happy to give you or one of your colleagues (limited) access to my WordPress/server, if that helps solving the problem.

Dear all,

I am closing this tread. In the past three months no solution has not been found.
I am currently looking into alternatives.