Images have all disappeared!

Help…. please….. I still have the issue and I am a bit stumped as to what to do to rectify it…

Thanks all

Heya,
Did you check your CHMOD settings like I suggested?
-jennyb

Hi Jenny – no I didn’t due to not knowing where to look. Please can you elabourate. I did issue a ticket to support on DreamHost about folder permissions but I haven’t had a response.

Thanks again ??

So when you access your web server via FTP, you can see all of the files and folders that make up your site. The 3 main wordpress folders are wp-admin, wp-content, and wp-includes. Within wp-content, you have a folder called “uploads” – this is where your images are stored. They are further organized by year and month (each represented by yet another folder). If you select the uploads folder, you should then be able to access its information, allowing you to change the name of the folder (don’t do that tho) and its permissions. It’s these permissions I’m talking about. They should be set to 755 (you’ll see this number change as you select/deselect the check boxes, looks something like this :

X X X
X X
X X

Verify this setting for the Uploads folder, each year folder, and each month folder. If you see less check boxes than this, then make them all like this. If they’re already like this, you can try checking all the boxes (777) and see if that works. It’s not the best settings for security reasons, but it will help you narrow down your problem.

To access your site via FTP without going through Dreamhost, there are a bunch of easy to use FTP clients (programs) out there. I use Fetch. Another is FileZilla https://filezilla-project.org/

Good luck,
-jennyb

Oops – the formatting on my Xs didn’t take. On the second and third lines, there should be a space in between the Xs.

In other words – you will have three columns and three rows.
Row 1 : all Xs checked
Row 2 : first and last Xs checked
Row 3 : idem

Hi,

Thanks for your reponse again. I have changed the permissions as per your post and have tried uploading images again into the library on WordPress to no avail. It doesn’t throw an error or anything, it simply doesn’t show the images thumbnails in the library, or when you select one and within a page, it doesn’t display!

As I am logged in via FTP on the server, I can see that the images have uploaded to the following directory: –

/jamesonstearooms.co.uk/wp-content/uploads/2013/01

Is this correct?

Thanks ??

ok – I just found another forum post that indicates it might be your .htaccess file causing the problem. If you make it writable (permissions 755-777) you can generate one from your wp admin under Settings > Permalinks.

Otherwise, you can create one with the basic info :

<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>

And upload it, hopefully then writing over the one that’s there. Because the file starts with a “.”, it’s not always visible via FTP. But trust that’s it’s there (at the site’s root).

Give it a try and let me know how it goes.
best,
-jennyb

Hmm, I can’t see that file in the route directory as you said so I can’t change the permission. Not sure quite how to create one in under Settings > Permalinks either tbh???

I tried creating a “.htaccess” file in Notepad but it won’t let me save it without a file extension to upload it.

Yeah, that’s the tough bit. Can you save the text file, then rename it afterward? I’m on a Mac and have my local settings set to see invisible files. If you can’t see invisible files on your computer, well, they disappear! Tis a problem indeed. :-S

If you want to email me your FTP info, I can (exceptionally) do it for you
[ redacted, support is offered via the forums and not email ]

Jenny B has resolved my issue – she’s an absolute star ??

Yes, got the idea here, from esmi :
https://www.ads-software.com/support/topic/wordpress-35-images-not-showing-in-dashboard?replies=8#post-3792047

and found the solution here:
https://perishablepress.com/three-ways-to-allow-hotlinking-in-specific-directories/

hopefully this can help others as well ??