Images losing resolution in the desktop version

  • Resolved makobaby01

    (@makobaby01)


    4 years, 1 month ago

    If you see some bodies (there are more products, but this is the easiest to find) from my site, they lose resolution in the catalog, but when you click and access the single product page, they come back in the right quality.

    Note: All images for products I send 800×800 because it suits me well.

    Note2: The box in the photo is 243×243.

    Note3: I don’t use any kind of plugin that optimizes images

    Thumbnail size = 130×130

    (X) Cut the thumbnail to exact dimensions.

    Medium size: 500×500

    Large size: 800×800

    Although in the past I used the average size of 243×243, then I did the thumbnail generation to see if it “solved”, but it remained the same, would you know why?

    Print the media settings if you need to: https://prnt.sc/y0oh1v

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Missy a11n

    (@m155y5)

    Automattic Happiness Engineer

    Hi @makobaby01 –

    We have some documentation on various ways to resolve image resolution issues here. Can I ask you to please give that a shot? If you’re unable to resolve with the suggestions there, please do let us know. ??

    Thread Starter makobaby01

    (@makobaby01)

    I had already done the processes, so I reviewed things, there was a 1pixel from 243px to 242px to automatically generate thumbnails as the theme says, but even so it remains blurred, but when accessing the product page the quality is very good

    Print the settings in the theme: https://prnt.sc/yfqo7t

    Plugin Support Missy a11n

    (@m155y5)

    Automattic Happiness Engineer

    Hi @makobaby01 –

    Thanks for checking that out. I took a peek at your site and the images don’t look blurry to me. Could I ask you to send a screenshot of how it looks for you, please?

    Thread Starter makobaby01

    (@makobaby01)

    There are these products here

    Products link: https://makobaby.com.br/categoria/roupas/body/?orderby=date&et_per_page=-1
    products in the catalog: https://prnt.sc/yufv1o
    Product 1: https://prnt.sc/yug9yh
    Product 2: https://prnt.sc/yugdoq

    Obs: It is not only in this category, but I am her as an example, some photos I saw that really needs improvement and I will work on them which is the case of the butterflies on the front of the clothes

    Plugin Support Missy a11n

    (@m155y5)

    Automattic Happiness Engineer

    Thanks for providing those links and screenshots.

    Interestingly, the images look much clearer on my screen than yours do on your screenshots.

    Shop: https://d.pr/i/TXQOoa
    Product: https://d.pr/i/TXQOoa

    Which browser are you using? I’m using Chrome on a MacBook Pro.

    Thread Starter makobaby01

    (@makobaby01)

    I tested on chrome and Edge, both with windows 7.

    I tested on chrome with windows 10, the photo has a better resolution, not equal to your screen, but it’s acceptable.

    So why on my (Windows 7) does not appear correctly? Even after CTRL + F5 and cleaning

    Plugin Support Missy a11n

    (@m155y5)

    Automattic Happiness Engineer

    That’s pretty old operating system, so I suppose that could be related. I found this thread on Microsoft’s support forum that offers a few suggestions.

    Thread Starter makobaby01

    (@makobaby01)

    As this computer belongs to my company, I am not authorized to make this update, as it takes time (because of the computer it is not one of the best).

    But thank you very much for the help, since it is so not my computer I am relieved.

    I checked about the installation of silverlight, it is no longer compatible with chrome or edge, so do not notice the installation, but even so, I am grateful, so you can close the topic, and thank you again.

    Plugin Support Missy a11n

    (@m155y5)

    Automattic Happiness Engineer

    Hi @makobaby01 –

    You are most welcome! If you have any further questions, please feel free to start a new topic. ??

Viewing 9 replies - 1 through 9 (of 9 total)
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