Images missing after import

  • Resolved oga23

    (@oga23)


    7 years, 10 months ago

    Hi,
    I try to migrate my site so i tested it and tried to migrate to a testing domain. Everything thing went fine(export,import) but when i checked the fronted of the testing site 3 images where missing.
    So i went on and did it again. This time i emptied my cache (w3 total cache) and after import ALL images were missing. Instead i only get blue questionmarks. The titles of the images are there but the images itself are not. Same in media library.
    What could be the cause of this? I am tring to migrate on same server.
    Thanks,

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Yani

    (@yaniiliev)

    @oga23

    Can you look at the media files in the newly creates website after import? Are the files there or they are missing?

    Check to see if you have enough disk space on the server.

    Are you using a cdn for hosting the images like cloudflare?

    Are you using a custom uploads folder?

    Thread Starter oga23

    (@oga23)

    Hi, @yaniiliev,
    thanks for getting back to me.
    Well this is strange in a good way – last week no images where there, today only 2 or 3 are missing…and i think it is the same 3 that where missing the first time. The strangest thing about them is that of all images missing only one was showing and that one is missing. Strange.
    I have enough disk space as it is unlimited.
    I am not using cdn or custom uploads folder…
    what could be causing this?

    Please see the screenshot here

    regards,

    Plugin Author Yani

    (@yaniiliev)

    I see the issue @oga23
    The filenames of the missing images are using unicode characters.
    I recommend using PHP v7 to properly support unicode. Otherwise, you will need to add support for the locale that you are using.
    The easiest way to fix this is to not use unicode characters in your filenames.

    Thread Starter oga23

    (@oga23)

    Good to know! Thanks.
    But i don’t understand why other images are working fine and have unicode in the name also…
    and just to be clear – by unicode you mean special characters like ?,?,?, etc…right?

    Plugin Author Yani

    (@yaniiliev)

    Yes, by unicode I mean special characters like ?,?,?

    It depends on the server and the locale that is available – some of them might be supported in the current locale, while the ones that are missing might not be.

    Thread Starter oga23

    (@oga23)

    I checked the letters and you are 100% correct! the problem is only with the files that have ? in the filename.

    Thank you for clearing this up for me.

    Have a great day.

Viewing 6 replies - 1 through 6 (of 6 total)
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