Images no longer showing up in Thunderbird for subscribers

  • Resolved maip

    (@maip)


    8 years, 4 months ago

    I have a site that uses Jetpack to email subscribers. In the past week people that use Thunderbird stopped being able to see the images in their email — instead it just shows the ALT text. They have remote content on so I dug into this.

    The emails from before the change had image links that look like:

    <img border=3D"0" style=3D"max-widt=
h: 100%; height: auto; margin-bottom: 12px;" class=3D"alignnone size-full w=
p-image-24914" src=3D"https://mywordpresssite/wp-content/uploads/=
2016/10/IMG_9581.jpg" alt=3D"img_9581" />

    and after the change:

    
<img border=3D"0" style=3D"max-width: 100%; height: auto; margin-bottom=
: 12px;" class=3D"alignnone size-full wp-image-25004" src=3D"https://mywordpresssite/wp-content/uploads/2016/10/IMG_0004.jpg" alt=3D"img_000=
4" srcset=3D"https://mywordpresssite/files/2016/10/IMG_0004.jpg 6=
00w, https://mywordpresssite/files/2016/10/IMG_0004.jpg?w=3D94&am=
p;h=3D141 94w" sizes=3D"(max-) 100vw, 600px" />

    I can see that a recent change added the “srcset” attribute for responsiveness, however, when it is emailed you can see that the “srcset” contains the path “/files” instead of “/wp-content/uploads”, and this is what is breaking, since the “/files” directory does not exist, so thunderbird is getting a 404. Loading in gmail must not use the srcset attribute so images look fine in gmail.

    When viewing my site in a browser it also is responsive and uses srcset, however, srcset in that case uses “/wp-content/uploads” as the path so it works properly. Thanks.

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    Thanks for the report!

    Could you post your site URL here, so I can have a look at your Jetpack settings?

    If you want it to remain private, you can also contact us via this contact form:
    https://jetpack.com/contact-support/

    Thread Starter maip

    (@maip)

    I filled out the contact form, thanks.

    I have seen this issue also with jetpack subscriptions over the previous couple of days. Images don’t show up on iPhone Apple Mail emails but they do on desktop Apple Mail.

    any fix soon?

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    @286blue Could you use this contact form to send us more details about your site, so we can take a closer look?

    Thanks!

    Hi Jeremy, it will probably be easier and more useful to forward you the actual email with images that aren’t displaying on iPhone – that way you can look at it on your (or an) iPhone to check the code. Is there some way you could privately message me your email so you don’t have to publish it publicly here? Perhaps follow then DM me on twitter @286blue

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    @286blue That works too. You can forward the email to support at jetpack.com. Just make sure to mention this thread as well, so my colleagues know what the email is about. ??

    Thanks!

    Thanks @jeherve, I’ve forwarded the email and hope it will help to fix the issue on images not displaying on iPhone (which had the same problem on this morning’s email to subscribers).

    Hi @jeherve, any update? Still the same issue – haven’t heard anything from my email.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    No update yet, but I’ll let you know as soon as I have news!

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    We’ve just made some changes on our end to make sure this doesn’t happen in future subscription emails. Everything should be back to normal with your next posts.

    Sorry for all the trouble!

Viewing 10 replies - 1 through 10 (of 10 total)
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