Images not displaying

Sometimes we reject an image because we believe it to be unrelated to the content. Use the class name “cleanprint-include” on the elements you want to include to remedy the issue.

To include :
<img class=”cleanprint-include” src=””>

Hi John –

I’ve got this same problem on https://samuelscottfg.com, the preview and cleanprint lightbox show the images, but when i click “pdf” the images disappear and only the alt text or caption appears in the pdf.

I tried adding the class as you mentioned above, but with no success. Here is the post ive been using for testing, images on this post contain the proper class, but still arent displaying when i save the pdf.

https://www.samuelscottfg.com/government-sponsored-enterprise-reform-and-pacific-imports-exports-economic-update

The problem is that our CleanPrint engine is getting 403 responses when we attempt to fetch the image from your server. I don’t see it happening in the browser but our PDF and RTF reformatters both report them. Here’s one such example:

Server returned HTTP response code: 403 for URL:
https://www.samuelscottfg.com/wp-content/uploads/2012/09/Kim-Churchill-Samuel-Scott-FG.png

I’m guessing this is due to a configuration change in your environment.

That could be possible, we blocked several IPs from getting access which would cause 403 forbidden errors, can you tell me what the IP is for the cleanprint engine so i can determine if we’ve blocked you?

Send an email and we’ll send them to you: [email protected]