Images Not Displaying

  • Resolved stevenrichardnewsletter

    (@stevenrichardnewsletter)


    1 year, 2 months ago

    I’m new to MailPoet, and am testing emails right now. When I draft a newsletter, everything looks fine in the MailPoet app. Images look normal. When I send a newsletter, gmail recipients look correct–everything as expected, all images displaying. However, other services (I’ve tested Apple’s “Mail” and Privateemail) do not receive images. There’s nothing–no “broken image” icon or “click to view image” or anything. I’ve checked a few things:

    + I’m using MailPoet Sending Service

    + HotLink protection is not enabled at my URL

    + Folder permissions are “775” or “777”

    + I’m not using a VPN

    + My Mail-tester score is 7.1 – but when I click on “view email” in Mail-tester, the HTML version does not show my images. Here’s the URL of my test result: https://www.mail-tester.com/test-r5tdaa5r8

    Thank you for your help, and let me know if there’s any other information I can provide.

    Best,
    steven

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter stevenrichardnewsletter

    (@stevenrichardnewsletter)

    To add: The images in question are .PNG format and are 1mb or less in size.

    I do not know if this is your issue or not, but in the past I have had issues with some email client not being able to view images not in jpg format. I now only use jpg for any image that might go into an e-mail.

    Thread Starter stevenrichardnewsletter

    (@stevenrichardnewsletter)

    Just to check, I converted the images to JPG and tested again–alas, the problem persists. Thank you for the idea though!

    Thread Starter stevenrichardnewsletter

    (@stevenrichardnewsletter)

    I’m tentatively declaring success on this. I took some recommended steps to improve my SpamAssassin results, which solved a couple of cases of the problem. Another case involved someone who had email preferences preventing the load. Whew!

Viewing 4 replies - 1 through 4 (of 4 total)
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