Images not imported

To import the images, the URL field must be set with the URL of the live PrestaShop site. And the PrestaShop site must be up and running during the migration.
The images should be imported, even with the free version.
Which exact error message did you get?

no error just:

Importing CMS categories…
3 categories imported
Importing CMS articles…
13 articles imported
5 tags imported
Importing product categories…
324 product categories imported
Importing products…
4025 products imported
0 medias imported
IMPORT COMPLETED
=== END import 2018-11-14 13:23:01 ===

0 medias? We got something like 15k images…

What is the URL of your PrestaShop site? And what did you put in the URL field?
If you want to answer in private, you can open a ticket on https://www.fredericgilles.net/support/ and copy the description of your issue and a screenshot of your settings.

done
gave you also few details i got investigating by my side

Update:
I’m glad that your issue coming from your server configuration has been solved.
Feel free to contact us again if you have any other issue.

Could you please post the reason of not importing images? I’m trying in production server and they are not imported. Thanks

well the issues were actually 2 types:
1) write your “original website” url exactly as it is published, including https or http one.
2) we had to make some changes to .htaccess, based on our server configuration: we did add at begin of file the following lines:

SetEnv PHPRC YOUR DOMAIN BASE URL/php.ini
LimitRequestBody 999999999999
SubstituteMaxLineLength 20M

You can try this way, but each hosting provider could need a different conf.
TBH this plugin is good with small databases, but with big ones, is not that easy to use.

Thank you very much. We have only 251 products with 1 or 2 photos each.

Were do we add the lines? exporting server or importing one?

You are welcome!
Importing one of course ??