Images not loading on site with Plug-In activated

  • Resolved ciararush

    (@ciararush)


    3 years, 10 months ago

    Hi, yesterday I updated my site and any of my plugins which had updates available as I hadn’t done this for a few weeks. My website immediately stopped loading any images or allowing me to use the hamburger menu on the mobile version. After deactivating and reactivating most of my plugins I worked out that it was the SG one causing the issues and so I’ve had to disable it to keep my site running. I could do with some support to get it back up and running the plugin properly. Many thanks.

Viewing 11 replies - 1 through 11 (of 11 total)
  • Thread Starter ciararush

    (@ciararush)

    It’s now also happening on my 2nd site as well after updates.

    Plugin Author Stanimir Stoyanov

    (@sstoqnov)

    SiteGround Representative

    Hey @ciararush

    Please provide your site url in order to check the issue.

    Regards,
    Stanimir

    Thread Starter ciararush

    (@ciararush)

    Hi – I’ve got https://www.doonerush.co.uk – SG Optimiser is currently disabled
    also https://www.thecopperknots.com – SG Optimiser is currently activated but giving me the same problems as it was on doonerush.co.uk

    Plugin Author Stanimir Stoyanov

    (@sstoqnov)

    SiteGround Representative

    Hey @ciararush

    You have to exclude the rev slider files from the JavaScript combination and everything should work.

    Reagrds,
    Stanimir

    Thread Starter ciararush

    (@ciararush)

    Ok I will try that – how do I do it?

    Thread Starter ciararush

    (@ciararush)

    @sstoqnov – please can you give me some more guidance on how to exclude the rev slider files. Do I need to do this via the SG Plugin or elsewhere on my site?

    Thread Starter ciararush

    (@ciararush)

    Please can I have some more assistance with this. I do not believe it is only a problem with slider revolution as every time I enable SG optimiser I lose all my galleries, sliders and some content blocks. I have tried enabling and disabling several elements of the plugin on both my sites and I currently just can’t run it which is extremely frustrating.

    Plugin Author Stoyan Georgiev

    (@stoyangeorgiev)

    Hey there @ciararush,

    When you enable the plugin, go to Frontend Optimization -> enable thee Combine JavaScript Files. After the combination is enabled an Exclude from JavaScript Combination should be visible, click on it, and from there select the scripts for the rev slider.

    This should exclude the rev slider from the combination and everything should be working as expected. However, if you still have any issues, feel free to reach back to us.

    Kind regards,
    Stoyan

    Thread Starter ciararush

    (@ciararush)

    Hi @stoyangeorgiev, thank you for your reply. Most of my https://www.thecopperknots.com website is now working except some of the themes assets on my home page. However with my doonerush.co.uk site I’m still missing YouTube embeds, sliders and galleries. Any further assistance would be greatly appreciated.

    Plugin Author Stoyan Georgiev

    (@stoyangeorgiev)

    Hey there @ciararush,

    We had another look at your website.

    Disable the JS Minification and the issue should be resolved.

    Kind regards,
    Stoyan

    Thread Starter ciararush

    (@ciararush)

    @stoyangeorgiev – perfect that has worked – thank you very much for your help.

Viewing 11 replies - 1 through 11 (of 11 total)
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