• Resolved ondway2legend

    (@ondway2legend)


    Hi There,

    The plugin in working perfectly. It loads fine in the front-end. But in the backend when i go to edit a gallery the images are not showing there. Newly added images are showing for a while. But later those also not showing in the backend. Can you please tell me what is the issue?

    • This topic was modified 2 years, 9 months ago by ondway2legend.
Viewing 9 replies - 1 through 9 (of 9 total)
  • Hi @ondway2legend,

    Thank you for reaching out to us!
    Can you please install this plugin, health check: https://www.ads-software.com/plugins/health-check/
    After you install and activate the above plugin it has a Troubleshooting mode which allows you to have a vanilla WordPress session, where all plugins are disabled, and a default theme is used, but only for your user – your visitors will still see the normal website.

    Go to its troubleshoot mode and activate only Photoblocks and see if the same issue happens with no other plugins and a default theme.

    Warmly,
    Mihaela

    Thread Starter ondway2legend

    (@ondway2legend)

    Hi Mihaela,

    I already did that with no luck.

    Thanks!!!

    Can you please let me know what theme are you using and please also send a list of your plugin.
    Please also let me know your WP version and PHP version.

    Thank you,
    Mihaela

    Thread Starter ondway2legend

    (@ondway2legend)

    Hi Mihaela,

    I am using these plugins:

    Advanced Custom Fields PRO
    Classic Editor
    Custom Post Type UI
    Gallery 1.7.0
    Gallery PhotoBlocks
    Health Check & Troubleshooting
    LiteSpeed Cache
    Live Visitor Counter

    And the theme is custom theme based on twenty twenty theme from wp.

    Thanks!!!

    Plugin Support beatrice12

    (@beatrice12)

    Hello @ondway2legend,

    Thank for the list!

    We installed these plugins and we cannot replicate the issue. Can you please deactivate your theme and try with another one to see if it works?

    Warmly,
    Beatrice.

    Thread Starter ondway2legend

    (@ondway2legend)

    HI Beatrice,

    I already did that with another default theme with no luck. Then maybe it is an issue with my server.

    Thanks!!!

    Plugin Support beatrice12

    (@beatrice12)

    Hello @ondway2legend,

    Please go in your back-end > click on F12 > go to Console > and let us know if there are any errors? If there are please send them to us.

    Warm regards,
    Beatrice.

    Thread Starter ondway2legend

    (@ondway2legend)

    Hi Beatrice,

    Thanks for your help and the idea. I got it working. My mistake. The issue was when i upload the site from my local pc the url was not correct. That is why it was not loading. Now working perfectly. Sorry to bother you guys.

    Regards.

    Plugin Support beatrice12

    (@beatrice12)

    Hello @ondway2legend,

    Thank you very much for letting us know! I’m glad you managed to solve this!
    Have a great day!

    All the best,
    Beatrice.

Viewing 9 replies - 1 through 9 (of 9 total)
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