• Resolved Imdbman626

    (@imdbman626)


    Hi,

    Whenever I’ve tried to backup and restore several times, a lot of my images don’t show up and it’s frustrating having to spend an extra hour or two just to correct the image issues. How can I fix this or how can you help me fix it?

    My site is at https://ofcs.org/dev

    Thanks,
    Max

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter Imdbman626

    (@imdbman626)

    It’s also screwed up plugin files too. Sorry, it’s not fixing it that’s the issue so much, it’s more just that it keeps happening each time I use UpdraftPlus pro.

    A number of the the images you reference on your homepage:
    https://ofcs.org/dev/wp-content/uploads/2017/01/convict.jpg

    do not exist here:
    https://ofcs.org/dev/wp-content/uploads/2017/01/

    Did you restore files (database/uploads/plugins etc) that were created during the same backup event?

    I’m just random person here but it either seems like you have an incomplete backup or the backup files were made at different times (especially the uploads zip and maybe plugins if you are saying those don’t work?

    just a guess.

    BTW – you mentioned “pro”. Not sure if you mean you paid for updraft, if you did you may be able to use their paid forum which has a faster turnaround.

    • This reply was modified 8 years, 1 month ago by sloppyg.
    Plugin Contributor DNutbourne

    (@dnutbourne)

    Hi @imdbman626,

    If you are using UpdraftPlus Premium, please could you open a support ticket here:
    https://updraftplus.com/paid-support-requests/

    Otherwise, could you send us a copy of the latest restoration log? This can be found in the ‘wp-content/updraft’ directory of your site via FTP.
    The contents will be too long to post directly, but you can use an online service such as Pastebin, and post the link here.

Viewing 3 replies - 1 through 3 (of 3 total)
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