• Hi, my site updated to 3.7.1 and now I cannot upload any images to it. I have deactivated and reactivated all of my plugins multiple times. I have even redownloaded the new version. Right now, the plugins that I have reactivated will allow me to at least push the “add media” button while you are inside the compose post menu, but none of my pictures are showing up. I am not really sure what to do. If anyone has had a similar situation, can you please tell me what you did. Thanks in advance.

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  • Moderator t-p

    (@t-p)

    have you tried:

    – Checking the path for saving in settings – under Settings –> Media. It should be set by default to wp-content/uploads.

    – To rule out any theme-specific issue, try switching to the unedited default, core-bundled Theme (such as Twenty Twelve or Twenty Thirteen) for a moment using the WP dashboard. If you don’t have access to your admin area, you can switch to the default theme by renaming your current theme’s folder in wp-content/themes and adding “-old” to the end of the folder name using via FTP or SFTP or whatever file management application your host provides. Alternately, you can remove other themes except the default theme. That will force your site to use it.
    resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems (because the hooks remain unless plugins completely removed or some plugins stick around in cached files. So by renaming the folder, you break them and force them inactive).

    Thread Starter YJames

    (@yjames)

    I did switch to both Tweenty Eleven and Twenty thirteen and the problem still exists. In my settings, I don’t see anything about a default. Also, I have also deleted most of the plug ins that I am not using. Only three are activated and that gave me the ability to push the add media button. Now, I just want my photos to show up.

    Moderator t-p

    (@t-p)

    I did switch to both Tweenty Eleven and Twenty thirteen and the problem still exists.

    Have switched to the default theme with ALL plugins deacivated?

    I have also deleted most of the plug ins that I am not using. Only three are activated

    – Try – resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems (because the hooks remain unless plugins completely removed or some plugins stick around in cached files. So by renaming the folder, you break them and force them inactive).

    – Check that anti-hotlinking of images isn’t enabled in your hosting account. If it is, try disabling it.
    – Try changing the permissions on the wp-content directory to 766. If you still have problems, try 767, 775 or 777.
    Once your uploads are working, change the permissions on wp-content back to 755 again (very important for security reasons!) and check that everything still works OK.

    – If the above troubleshooting steps fail to resolve the issue, try manually re-uploading all files and folders EXCEPT the wp-config.php file and the /wp-content/ directory from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones. Read the Manual Update directions first!
    Always backup everything (including your database) before doing any actions, just in case.

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