Images not syncing across to WooCommerce

Hey @rblazer74 ,

There are 2 typically causes here.

1. The image file for the product in Square might not be correctly uploaded or is corrupted, resulting in no actual image data being transferred to WooCommerce, OR
2. There may be configuration settings in your PHP settings (php.ini) that are limiting file uploads:

• upload_max_filesize: This setting controls the maximum file size that can be uploaded. If your images exceed this limit, they won’t be uploaded.
• post_max_size: This setting controls the maximum size of post data that can be sent. It should be larger than upload_max_filesize to accommodate additional data being sent with the file uploads.

Can you please share a copy of your sites System Status report so that we can take a closer look at your sites current environment.

You can find this via?WooCommerce?→?Status. Select?Get system report?and then?Copy for Support. Once you’ve got this, please paste it in your response here.

Cheers!

Thanks for looking at this:

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Hi @rblazer74 ,

Thanks for sending over your System Status Report!

Based on what I see, your settings for ‘PHP Max Upload Size’ and ‘PHP Post Max Size’ are both 512 MB. This is generally okay but we would suggest setting post_max_size larger than upload_max_filesize. Since your images aren’t consistently syncing, it’s possible that the problem lies with the image files in Square or an issue with the sync process.

Image not updated from Square for product #5358. File is empty. Please upload something more substantial. This error could also be caused by uploads being disabled in your php.ini file or by post_max_size being defined as smaller than upload_max_filesize in php.ini..

Just going back to the error message you provided, it suggests that the image file associated with product #5358 in Square might not have any data (empty file), or the image might be smaller than what’s expected.

To address this, verify the image for product #5358 in your Square account. Make sure the image is not empty or damaged. If necessary, re-upload a good-quality image that is not too small.

I’d also wanted to confirm if this issue happening for all products or only for product #5358?

Looking forward to getting this sorted out.

Thanks Reynier.

The problem isn’t limited to one product. We have synced over 100 products and the product data comes across however only one or two images have come across with their relevant product.

Also, is adjusting the post_max_size something I can do via WordPress or is it a cPanel adjustment?

• This reply was modified 1 month ago by rblazer74.

I have adjusted the post_max_size so it is larger however sync is now failing completely. Help!

Hello rblazer74,

Thank you for your reply.

Do you have any logs (WooCommerce > System Status > Logs) related to the WooCommerce Square plugin? If so, please share them with me so I can take a closer look.

Also, could you provide a screenshot of your WooCommerce Square settings page?
|I want to ensure there are no misconfigurations that could be causing the sync to fail.

Looking forward to your response. ??