Images not visible in popups after upgrade

  • Resolved dxcukhcls

    (@dxcukhcls)


    5 years ago

    In Chrome or Opera if you go to the ‘Coping with’ section of this website: https://engagement-portal.co.uk/topic/body-image/ and select a buttons, the popups should display an image but they aren’t visible. However, it works fine with Edge, IE11 and Firefox.

    Deactivating Smush resolves this issue.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)

  • Hi @dxcukhcls,

    Just to be clear, when you say that the issue started after the upgrade you are referring to update to the latest version, is that correct?

    We have released version 3.6.1 yesterday, so could you try updating again and see if the issue gone after that?

    Cheers,
    Predrag

    wrong ticket, my fault ??

    • This reply was modified 4 years, 12 months ago by bilip.
    Thread Starter dxcukhcls

    (@dxcukhcls)

    Yes, the problem started after I installed the latest version (3.6.1) and it only appears to effect images within my Elementor popups within Chrome or Opera browsers only. In all other browsers I have no issues.

    I have the same problem
    ??

    Plugin Support Williams – WPMU DEV Support

    (@wpmudev-support8)

    Hi @dxcukhcls

    I checked the site – could you give it another try and see if images are working if the Smush plugin is enabled but its “Lazy Load” option is disabled? Let me know, please.

    @abilou

    You’re more than welcome to follow this thread but if you require assistance would you please start a separate ticket or your own and make sure that the link to the affected page(s) is assigned to it? I and my colleagues we’ll be happy to help you there.

    Kind regards,
    Adam

    Plugin Support Imran – WPMU DEV Support

    (@wpmudev-support9)

    Hello @dxcukhcls

    I hope you are doing well!

    We haven’t heard back from you for a while now so we’ve marked this ticket as resolved. If you do have any followup questions or require further assistance feel free to reopen it and let us know here.

    Kind regards,
    Nastia

    Lazy Load still exists. Mobile version of Elementor popup pictures cannot be displayed.

    Thread Starter dxcukhcls

    (@dxcukhcls)

    Sorry for the delay in my response. I disabled Lazyload and that has resolved my issue. I re-enabled it and the issue returned.

    Plugin Support Imran – WPMU DEV Support

    (@wpmudev-support9)

    Hello @dxcukhcls

    I hope you are doing well!

    Most likely you have already lazy load enable on your site, by a plugin or t can be implemented by the theme. Applying a lazy load twice can cause unpredicted issues.

    Please check your theme or plugins, to see which from active one has lazy load feature.

    @abilou per www.ads-software.com regulations, please create your own thread, even if the issue looks similar.

    Please advise,

    Kind regards,
    Nastia

Viewing 9 replies - 1 through 9 (of 9 total)
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