images on mobile are black

  • Resolved wpo-HR

    (@wpo-hr)


    3 years, 10 months ago

    Hi,
    first, thanks for the great plugin, our website looks great in black mode!

    On a pc, the images in the galleries are presented in fullscren mode and look good, also in black mode. However, on my mobile phone (and on smartphones of friends) the images in black mode are only shown as a black area. Any idea if this can be prevented?

    Background: we use the NextGEN Gallery plugin and also the NextGEN Gallery Plus extension, which provides a pro lightbox for displaying the images.
    When skipping through the images of a gallery, you can see the image count and the correct image title/description, but no image on the mobile phones.

    • This topic was modified 3 years, 10 months ago by wpo-HR.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author WPPOOL

    (@wppool)

    Hi @wpo-hr,
    Thank you for using our Plugin. The problem you mentioned we didn’t find Even after visiting your website on responsive mode as well as on the mobile phone. It will be better if you contact our support.Thank you.

    Thread Starter wpo-HR

    (@wpo-hr)

    Hi,
    the problem is visible at least on iphone xp, one plus 8t and on sony xperai z2.
    Please check any gallery, e.g. gallery page.
    You can switch to dark mode with a button on the left bottom of the screen.
    Clicking on any image of the gallery will then show a dark screen. You see title and decription of the image, but not the image itself.
    It would be great if you could check this again.
    Thanks and kind regards
    Harald

    PS: your mentioned support link above does not work for me. A purchase email is reqired for a product support issue, but I only test the free version.

    Plugin Author WPPOOL

    (@wppool)

    Thanks @wpo-hr We will check the page.

    PS: The support form doesn’t require any purchase email for any pre-sale queries. Or you can message us on the chat option available right bottom.

    Plugin Author WPPOOL

    (@wppool)

    Hi @wpo-hr
    We have checked the issue on mobile and got that it needs to exclude some elements and a bit of custom CSS that is available only on the PRO version.

    So, you have to upgrade to the PRO version to use the features.

Viewing 4 replies - 1 through 4 (of 4 total)
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