Images start to be 404, including scaled images, they can be found in Cpanel fil

  • nazgul1111

    (@nazgul1111)


    7 months ago

    Hello WP veterans

    I am supper annoyed I am getting increasing “broken image” on ahrefs audit and this has never happened before. My site is 2 years old and this issue persists for almost 2 months, the number of broken images is rising fast, this include scaled images. All these images can be found intact in Cpanel files. But they just appear to be 404 when access them through file URL. and found 404 by ahrefs audit.

    I had a temprary soution where I can find origional images in media library click on them, they don’t show in the popup, but later edit them by crop, and save edit, the name of the file would change, and the image got working again and will show up in the media library pop-up after clicking on them.

    But this does not help scaled images and it is supper dead-end to me I have no idea how to put scaled images 404 back to work. This problem would impact my site in ways like the product image thumbnails would not appear properly.

    I have not done any major change to the site and I’m no tech savvy I’m really stuck here crying watching my site dying bit by bit with more and more 404 audit on ahrefs, anyone can shed a light to me? I need to stop the increasing number of 404 images and remove/update those 404 scaled images! Thank you!

Viewing 7 replies - 1 through 7 (of 7 total)
  • Alor Web

    (@jerrymayalor555)

    Hi @nazgul1111,

    Kindly check your WordPress Uploads Directory Location and make sure that the media files are under the Uploads directory. This is how you can check: https://share.zight.com/04u8erP7.

    If you could send us a screenshot of what is showing on your end, it would be great. Please hide some sensitive information and only just the Uploads Directory Location information. 

    Thanks

    Thread Starter nazgul1111

    (@nazgul1111)

    Hey Jerry

    Thank you for the advice, I have checked the directory:https://ibb.co/85B9zFY

    I believe it is correct?

    Now that you mentioned directory ,I changed the image directory structure earlier from YEAR/MM format to plain uploads/ fomat, I noticed most of the 404 issue seems to be from the older format files, not sure if this would be of any hint

    Thread Starter nazgul1111

    (@nazgul1111)

    I forgot to @jerrymayalor555

    catacaustic

    (@catacaustic)

    I changed the image directory structure earlier from YEAR/MM format to plain uploads/ fomat

    @nazgul1111

    How exactly did you make that change? WordPress doesn’t do that out-of-the-box, so I’m guessing that it was either a plugin or you manually changing file locations?

    If it was a plugin I’d suggest going to the support form for that plugin to ask for support so you know that you’re in the right place.

    If you just changed folder names yourself, then it’s not going to work that way and you really need to change it back to how it was originally.

    Thread Starter nazgul1111

    (@nazgul1111)

    Hey @catacaustic , I did the change from Dashboard–>Settings–>media—> and untick “Organize my uploads into month- and year-based folders”

    I found my older images stayed in the year+month format and newer images all into 1 folder, they worked all fine before my very problem began

    Alor Web

    (@jerrymayalor555)

    Hi @nazgul1111

    Can you please share some additional screenshots of the issue on your media files so that we could better look at it?

    Thanks



    Thread Starter nazgul1111

    (@nazgul1111)

    @jerrymayalor555

    With the 404 audit report, locating the 404 image in media library https://ibb.co/b5XBV0Y

    You can see the thumbnail is still working, as thumbnail is used by another scaled image file. (which seems not broken at thetime)

    Click into the image file, you get this plain window showing nothing, https://ibb.co/vjC8xKR

    Click into that “edit” button, the image will appear and you can edit it. I usually crop it as how it is and save it https://ibb.co/GnLjxQ7

    After saving, the image file is working again with a different new name (auto suffix). The site where this picture was displayed, would work fine instead of showing 404 icon https://ibb.co/YjwDgcv

    This works for my 404 original images but now I got countless scaled image 404, which is beyond repair. Plugins like force thumbnail would not help.https://ibb.co/DWLgC8n

    I also can’t find & fix them like what I do on origional images in the media library

    By the way, all these 404 image files can be found in Cpanel file manager, they can be viewed and downloaded without issue.

    My questions is:

    1, Why my healthy images are autmatically turning into zombies like this, and how to stop it and fix it

    2, How to fix those bad scaled images, They look awful on my site product thumbnails. Plugins like force thumbnails wouldn’t fix. It seems a name change is necessary, l

Viewing 7 replies - 1 through 7 (of 7 total)
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