Images very low resolution

  • Resolved hbk747

    (@hbk747)


    2 years, 8 months ago

    Hello,

    Hope you are well.

    I have been using your great plugin for a while but there is an issue.

    One of the pop ups I made, I uploaded an image that my team made and it displays perfectly (hardly any quality loss). Even if I increase or decrease the size of the image it stays fine. Please see the screenshot here:
    https://ibb.co/Ry58zGp

    We made another good quality image but when we upload it, the quality uploaded on boxzilla is low. The image itself is fine when I upload to wordpress library but when I add it to boxzilla, the quality is very bad.

    Please see: https://ibb.co/bshSnp9

    Edit: By the way, this happens with all images except the first one. I am not sure if I did something different with that one.

    Hope you can help.

    Warm regards

    • This topic was modified 2 years, 8 months ago by hbk747.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Lap

    (@lapzor)

    Boxzilla just created the popup and uses WordPress to show whatever you put inside the box. In other Wordpres, Boxzilla doesn’t actually do anything to the content of the box.

    The image is shown exactly how it’s provided by your CDN:
    https://cdn.shortpixel.ai/spai/w_418+q_lossy+ret_img+to_webp/https://www.paradigmshift.com.pk/wp-content/uploads/2021/03/8798.png

    I’m assuming it’s either your WordPress or your CDN that compresses the image for faster loading. Maybe based on the image width and height attributes in the HTML code. So possibly setting those to x2 the actual size and then adding style=”width: ..; height:…;” to the image tag to reduce the size via CSS would solve it?

    Kind regards,

    Plugin Contributor Lap

    (@lapzor)

    by the way, if you want to remove the black padding around the image you can add the following CSS code to your site:

    div#boxzilla-7181 {
    padding: 0;
}
Viewing 2 replies - 1 through 2 (of 2 total)
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