Image/Shortcode Popup does not work

Dear User,

There maybe a javascript error on your site that affects our plugin’s work.
So, please, give us a URL with the popups inserted so we can check the problem.
What concerns the PRO version of our plugin, it’s really as great as the FREE one.
Plus there are some more options and popup types available.
I assure you that any version of our plugin works as a charm and if there are any issues on your side, we find and fix them, so you can enjoy using our plugin! ??

Best regards,
Sygnoos Team.

Hi Sygoss team,

As already mentioned, I have configured two pop-ups with your plugin
1. PopupBuilder-Shortcode (click)
2. PopupBuilder-Shortcode (hover)
which includes for both a WP shortcode to display content from other plugin (MegaPoll survey).

Both popups should be displayed on page https://elberad.com/kundenumfrage/, where two different links are defined with the related class (sg-show-popup), data-popup-event (click), data-sgpopupid(1 AND 2):

<a class="sg-show-popup" data-popup-event="click" data-sgpopupid="1" href="javascript:void(0)">PopupBuilder-Shortcode (click)</a>
<a class="sg-show-popup" data-popup-event="hover" data-sgpopupid="2" href="javascript:void(0)">PopupBuilder-Shortcode (hover)</a>

In developer console I did not notice any JS problems or errors.

Please have a look for the rendered response of this page. From my perspective all looks fine.

I hope, you can help me. If so, then I am also able to buy your PRO version, which will not be the problem.

Thanks & Regards,
Uwe (HeberIT)

Dear Uwe,

Our developers checked your link and found that our scripts weren’t loaded in your page.
That’s the reason popup doesn’t work.
Have you inserted the shortcode directly into the page or maybe you have inserted it into another plugin then into the page?

Best regards,
Sygnoos Team.

Hi Sygoss team,

Both pop-ups (id#1 and #2 from type ‘ShortCode’) contains a short code, which is provided from another plug-in (called MegaPoll survey)

On page ‘kundenumfrage’ two links were defined with WP page editor, which configured additionally via your select box in WP page editor by choosing the appropriate pop-up (hover or click).

Thanks & Regards,
Uwe (HeberIT)

Dear Uwe,

Please, contact us via our email address so we can provide you a direct support for this case.
[email protected]

Best regards,
Sygnoos Team.

Hello Sygnoos Team,

I could solve my problem. I am using a custom WP theme for my client, where I’ve forgotten to include <?php wp_footer(); ?> into footer.php

That was the reason, why some sources of your plug-in where not included during rendering phase.

Now, all works fine.

Sorry for that mistake and the effort I made to you.

Thanks & Regards,
Uwe (HeberIT)

That’s great! ??

If you have a couple of minutes, could you please leave a review for our plugin? It is very important for us.
This is the link:
https://www.ads-software.com/support/view/plugin-reviews/popup-builder

If you have more questions, please don’t hesitate on contacting us!