Imagify not working, in free or in pro, progress stuck at 0%

  • Resolved majito

    (@majito)


    6 days, 18 hours ago

    hi,

    i tried imagify before and i compressed half of my images, until one day nothing done, no progress and it stuck at 0% progress

    i tried free and paid api, nothing solved my issue

    any help for that? The progress stuck for months at the same image number, same failed, same overall progress, same not optimized number

    and ticket is still there not used from free or paid.. progress bar not moving at all no what happened, please help

    thanks

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author WP Media

    (@wp_media)

    Hello,

    Thank you for reaching out!

    I’m sorry to hear about the trouble you’re facing with Imagify. To get started, I recommend reviewing our troubleshooting guide for stuck progress bars here: Troubleshooting Imagify Stuck Progress. It includes helpful steps to resolve common issues like the one you’ve described.

    If the guide does not resolve your issue, as a paid subscriber, you can contact us directly at contact[@]imagify[.]io for personalized assistance. Our team will be happy to help you further.

    Thank you for your patience and understanding!

    Best regards,

    Thread Starter majito

    (@majito)

    hi,

    i’m now using free plugin

    troubleshooting didn’t help,

    any other solve?

    Plugin Author WP Media

    (@wp_media)

    Hello,

    Thank you for your reply.

    Can you please send Imagify tools report to contact[@]imagify[.]io?

    This will help us to determine the cause and assist further.

    Best Regards,

Viewing 3 replies - 1 through 3 (of 3 total)
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