Import doesn’t work

  • Resolved jbijman

    (@jbijman)


    5 years, 1 month ago

    Hi,

    Trying to import reviews. Changed the Comment ID so it is corresponding right with the new site, but for some reason it isnt importing the right way.

    See attached images:

    https://ibb.co/zxz0Wjc
    https://ibb.co/p3LhpGf

    The product review id showed on the screenshot isn’t corresponding to the comment id in the file..

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author WebToffee

    (@webtoffee)

    Hi @jbijman,

    The plugin does not support importing reviews with the same ID as in the CSV file. WordPress will automatically assign the next available ID to the imported reviews.

    The reviews and products are connected using the data present in the comment_post_ID column. Please make sure that the ID present in the comment_post_ID column of the CSV file is the same as the ID of the product on your site.

    Thread Starter jbijman

    (@jbijman)

    @webtoffee Hi,

    Thanks for your reaction. Unfortunately i’ve already checked the comment_post ID in combination with the product id. I’ve been sure that these numbers are the same..

    So i don’t think that is the problem here..

    Plugin Author WebToffee

    (@webtoffee)

    Hi,

    Could you please share your importing CSV file via support. Here is the link to the support:- https://www.webtoffee.com/support/.

    Our support team will follow you up from there.

    Hi

    I have the same problem here.

    I upload the file with the right product ID (comment_post_ID) and sequencly Comments IDs. But it is not working.

    What am I missing?

    Plugin Author WebToffee

    (@webtoffee)

    Hi @davidrgz,

    This version of the plugin supports CSV files with a comma(,) delimiter only. Kindly make sure that the delimiter used in your CSV file is a comma(,) symbol.

    https://prntscr.com/r0509m
    I test your plugin, exported by using your plugin, when I try to import get error “Basic version supports only ‘,’ as a delimiter. Your file’s delimiter seems to be unsupported.”

    I did not even change anything

    Plugin Author WebToffee

    (@webtoffee)

    Hi @s3vo,

    Please reach us via the support link here with the importing CSV file so that we can check it.

    Our support team will follow you up from there.

Viewing 7 replies - 1 through 7 (of 7 total)
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