Import donations from CVS

  • Resolved platformata

    (@platformata)


    3 years, 4 months ago

    Hello,
    I tried to import the CVS file which contains information about the donations campaigns, from my previous website.
    Import end with success, but nothing really happened. I only saw that 1009 donations will be created, 1560 users will be created, and e.t. Any donations weren’t created, any users related with the donations, nothing.
    What could be the problem? May I ask for some help with that?

    Thank you in advance.
    Regards,
    Selda

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Rick Alday

    (@mrdaro)

    Hi @platformata,

    Happy to help.

    When you import, make sure you uncheck the “Dry run” option. This option runs a “test” import but it does not actually import data.

    Next, it’s critical that you check to make sure of a few things here:

    The 4 required fields have a column mapped to them: Email, First Name, Amount, and Form Title.
    1. None of those fields are being mapped from two different columns.
    2. None of those columns on the CSV contain empty rows.
    3. The import will fail or only partially complete if any of the above pose a problem.

    What happens behind the scenes here when you click to import: the tool pulls the data into the WordPress database, and any conflict resulting from it trying to pull two things into the same field metadata will result in the tool skipping that donation.

    Note: You should not import ID numbers (Donor IDs, Form IDs, Donation IDs, etc) from previous systems (even other GiveWP integrations!). Let the import tool assign new IDs as needed to avoid conflicts.

    If the problem persists, try to break your file into smaller chunks of about 200-300 records because it’s possible that your server is unable to process the original file.

    Plugin Support Rick Alday

    (@mrdaro)

    Hi @platformata,

    Just following up here. Do you still need assistance?

Viewing 2 replies - 1 through 2 (of 2 total)
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