Import Error

Hello @kemmieg

Where are you trying to pull the images from? If they’re locked on one end or not an acceptable format, that may cause an issue.

Can you also send over a screenshot of a cell for one or two urls for those images that didn’t import?

Thanks

They are coming from BigCommerce. I checked the url and it threw an error. Do you think this is a BigCommerce issue?

Here is the link to the screenshot https://www.dropbox.com/scl/fo/4aamv4vds7k6k5lbw2ce9/AI-ce18B3645P3vvFF1i-Zo?rlkey=quoq3ydu3mgp3shaok7u1lcwr&st=s5ig0d82&dl=0

Well, some services block the connection or ability to grab. Like DropBox, Google Drive, and so on. So I’m wondering if BC blocks too.

Thanks for the screenshot. See the little param after the PNG? That’s the block. Not to mention they’re inside a CDN which is protected.

https://cdn11.bigcommerce.com/s-9c3a002bvm/products/4770/images/3679/2_92293.1678729817.386.513.png?a=1 will give back a not found. Which means its protected. If you give me the URL to the site or view the source of page the original URL might show, but I’m not 100% sure.

I’ll check the live site. This is what the client sent me from BigCommerce. I’ll have them get with BC and see if they can remove the block or something.

Thank you so much for your help.

Some servers have a different parameter for adding to the URL to open it. They’re all different. Like DropBox is /?raw=1 or something like that. Best of luck

Hi @kemmieg,

Since the error isn’t the importer per se, but the URLs not being accessible from the source, I’m marking this thread as resolved while you check for more info with BigCommerce.

Feel free to start a new thread if you have any more questions regarding WooCommerce!

Cheers!
-OP

It does seem to be a Big Commerce issue. Thank you for your help. You can close this ticket

Just click reply with “Hey” and click Resolve @kemmieg and it’ll be closed automatically