Import/export add-on deactives itself after activating it

  • Hi there

    The title already says it:
    After I have activated the import/export add-on on my old page (runs on PHP 5.4.x I think), it deactivates itself again and I see an error message on the page /wp-admin/admin.php?page=export_pgex that says:
    “WordPress – Error. You do not have the permissions to access this page.”

    This is awkward as I want to migrate a page today and tomorrow.
    I am very glad for any help on how to fix this nice and easy, thanks a lot.

    Michael

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor WD Support

    (@wdsupport)

    Hi,

    Please note that the access may be restricted because of having some security plugin.
    If you have any security plugin could you please deactivate them and try to activate the add-on again?

    Thanks. Have a nice day.

    Thread Starter Michael Sutter

    (@michih)

    Hi

    Thanks for your quick reply.
    I just checked regarding the security plugin, there is none installed.

    However, I installed the import/export add-on on the new page as well (runs on PHP 7.1.1) and I got the message “You have to install Photo Gallery Pro 2.4.0 at least in order to use this add-on” (something similar like this). I am currently using the free version of the plugin with the version 1.4.17 on both pages.

    So is there no other option for me to solve this than paying more to get the Pro plugin version as well?

    Best,
    Michael

    Plugin Contributor Photo Gallery Support

    (@photogallerysupport)

    Hello,

    Thanks for providing additional information.
    Please note, that unfortunately the add-ons work with the Premium version of Photo Gallery plugin only.

    That is why the add-on is deactivating itself automatically.

    In case you have additional questions regarding Photo Gallery Premium, please contact us at [email protected].

    Cheers!

    Thread Starter Michael Sutter

    (@michih)

    Hi support

    That information comes a bit late for me.
    Please note that more clear in the free version, I was not aware of that.

    Anyway, I migrated 38 photo galleries manually and it worked perfectly.

    Thanks a lot
    Michael

    Plugin Contributor Photo Gallery Support

    (@photogallerysupport)

    Hey Michael,

    You are absolutely correct, we should have clearly stated this in the plugin. In any case, we are happy to know you have managed to migrate your galleries.

    Please let us know in case you have additional questions.
    Cheers!

Viewing 5 replies - 1 through 5 (of 5 total)
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