Import FB comments doesn’t work

Will it work if you click “Import comments” button manually?

Where is the “import comments” button ? I searched everywhere but I can’t find it.

Here: https://www.nextscripts.com/snap-features/auto-import-comments-from-facebook-and-twitter/

I can assure you I don’t have that button in my admin section. And I’m using Version 3.7.15 of SNAP.

Here is a screenshot :

https://images1.hiboox.com/images/0717/6712c3bafcce02071066554b25b4afec.jpg

• This reply was modified 8 years, 1 month ago by spespam.

Did you check the link with instructions? – https://www.nextscripts.com/snap-features/auto-import-comments-from-facebook-and-twitter/

Do you have “Comments Import” activated in both- plugin general settings and each network settings?

Yes, I did follow the instructions.

Here are the screenshots. I’m trying to import FB comments only.

https://images3.hiboox.com/images/0717/ce184e58bc414dde0a1b2c20e589704e.jpg

https://images3.hiboox.com/images/0717/8ae84977f91320b72cdc078f89d0fc91.jpg

Can I see the full (with the “posted” link) screenshot from the same Facebook account in the “Edit Post” ?

Sorry, I don’t understand what you want exactly.

Maybe this is what you ask ?

https://images4.hiboox.com/images/0717/8d39137c3f4150e7f43f36ae7415af69.jpg

This one: https://snag.gy/6vmYFX.jpg

• This reply was modified 8 years, 1 month ago by NextScripts.

The thing is I don’t have that button in my admin page.

The full screenshot is the one I sent to you. If you look at the right side, the screenshot is full.

Sorry, but it’s not full.

Your screenshot is missing the whole top row with label, “Posted” link and buttons.

https://snag.gy/d6ImDB.jpg

Plugin can import comments from the post made by the plugin. If you don’t have the “Posted on….” link, it means plugin did not make a post to Facebook have nowhere to import comments from.

If you don’t even have the “Post to Facebook” button, it means your WP post is not even published.

PS: Just to avoid a confusion. This screenshot is from the WordPress “Edit Post” page of existing post that was previously autoposted by the plugin.

• This reply was modified 8 years, 1 month ago by NextScripts.

Here is the full screenshot.

https://images3.hiboox.com/images/0717/c827e6e36fad8d7d95246dc4c7352d8b.jpg

And here is what I have in the Log/History. There are no errors, the last post was posted of FB and Twitter. But no comments imported.

https://prem0.hiboox.com/images/0717/3e63d718228d8d99442bd6c11056b449.jpg

That screenshot is from the PLUGIN SETTINGS.

Please read the last line in my previous response.

PS: Just to avoid a confusion. This screenshot is from the WordPress “Edit Post” page of existing post that was previously autoposted by the plugin.