Import from Square with variations not working

  • Resolved kmadisondesign

    (@kmadisondesign)


    4 years ago

    Hello, this app has worked wonderfully until about 1 month ago. I started to notice the products with variations (sizes) would import only the photo, and disruption from Square to WooCommerce. When I look in Products, I can see ALL the products listed but the NEWEST are missing the price, sizes, stock number and you can’t purchase them, but all old products that were uploaded before this glitch seem to work just fine for now. All the NEW products say the are “In Stock”, but they are missing the price, sizes, stock number.

    The strange thing about this is, the site is linked to Facebook Shopping and all the NEW products can be seen on there with everything it should (photo, description, price, size and stock available). The FB Shopping account is set up to make all payments from her site, so when they click PAY from Facebook shopping, it then takes them to the site and then the item’s price, size and stock go missing so you can’t purchase.

    When I try and edit each product to YES “Sync to Square?” I get an error:
    “Please add an SKU to sync this product with Square. The SKU must match the item’s SKU in your Square account.” This is not an issue with the old variation (size) items I have on the site, so why now?

    I have also switched “Product system of record” to both Square + WooCommerce, still same results.

    I also turned on all debugging, hopefully that helps you!

    I have tried to uninstall and reinstall, Ive tried older versions of this app. PLEASE help me figure this out.

    -Thanks Very Much!!!

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 17 total)
  • Plugin Support tijosh

    (@tijosh)

    Hey there @kmadisondesign,

    When I try and edit each product to YES “Sync to Square?” I get an error:
    “Please add an SKU to sync this product with Square. The SKU must match the item’s SKU in your Square account.”

    Is this on products that you’ve imported from Square with the Import all products from Square button? Or are these products created manually in WooCommerce?

    All products—including individual variations—must have a price and SKU to be imported to Square. We have more on this here.

    We recommend creating the products in whichever system is set as the System of Record. If that’s Square, create the products in Square and use the Import all products from Square button. If the System of Record is WooCommerce, create the items in WooCommerce, and they’ll automatically be synced to Square.

    If the products do not have either a price or SKU, make sure to add those before importing to WooCommerce or creating the items in WooCommerce to be synced to Square.

    Thread Starter kmadisondesign

    (@kmadisondesign)

    Hello thanks for the reply!

    Square is where the products are uploaded with all details, we do NOT use WooCommerce to actually “Add Products”. Yes, this is on a product we have imported from Square, and used the “Import all products from Square” button.

    All products have been set up in Square the same, but its only the recent “NEW” products that seem to been acting up.

    All products in Square have a SKU #, pricing, disruption, photo + stock numbers. But when imported to the site the SKU #, pricing, and stock numbers are missing, how can this be?

    Thread Starter kmadisondesign

    (@kmadisondesign)

    This morning as I check the site, I notice that I now have only 8 items showing live but on the backend of wordpress I see all 206 products. I am really in need of some help, thanks so much!

    Thread Starter kmadisondesign

    (@kmadisondesign)

    @tijosh

    Mike W

    (@nixiack8)

    Hi @kmadisondesign,

    Square is where the products are uploaded with all details, we do NOT use WooCommerce to actually “Add Products”. Yes, this is on a product we have imported from Square, and used the “Import all products from Square” button.

    In this case, the System of Record (SOR for short) will need to be Square – do not have it set to WooCommerce. If it is still set to WooCommerce, change it back, then save. After this, disconnect from Square, save, and reconnect. What might have happened is the SOR switch might have flipped something in the system to ‘see’ only from WooCommerce – which has zero inventory control, as it is governed by Square – and could continue to glitch with the inventory/stock threshold.

    After it is re-connected, re-sync and see if there are errors. Since logging *is* turned on, after the Sync is done go to WooCommerce > Status > Logs. On the right side will be a dropdown listing of all logs separated by plugin and date. Go to the Square log for today and do a search for any error items. Searching can be done by Control + F on Windows, Command + F on a Mac. If there are errors, copy and paste them here.

    Otherwise, look for the items for Sync Start and Sync end, and make sure it synced all products. Feel free to copy the log and paste it here.

    If nothing is showing in error, all items are being synced correctly (meaning they are correctly being synced, regardless of inventory) and the inventory is still listed as out of stock there may be a plugin conflict between Square and something else on the site – we can help investigate that further should that be the case.

    Let us know the results!

    Thread Starter kmadisondesign

    (@kmadisondesign)

    Thanks so much for getting back to me, here are some errors that appeared when I did the search, four total. I hope these help you, I look forward to hearing from you!

    ONE:

    03-25-2021 @ 11:03:06 - Response
Response
code: 400
message:
headers: Array
(
    [0] => HTTP/2 400
    [content-type] => application/json
    [square-version] => 2019-08-14
    [vary] => Origin, Accept-Encoding
    [x-content-type-options] => nosniff
    [x-download-options] => noopen
    [x-frame-options] => SAMEORIGIN
    [x-permitted-cross-domain-policies] => none
    [x-xss-protection] => 1; mode=block
    [date] => Thu, 25 Mar 2021 11:03:06 GMT
    [content-length] => 286
    [strict-transport-security] => max-age=631152000; includeSubDomains; preload
)
body: Array
(
    [errors] => Array
        (
            [0] => stdClass Object
                (
                    [category] => INVALID_REQUEST_ERROR
                    [code] => INVALID_VALUE
                    [detail] => Invalid object: Invalid Object with Id: 2ASKSY7ZEPGBIHAHVVQWKRRV
[merchant_token=ML0J70VVDN9E7] Item variation names may not be edited if they use item options. Variation ID <code>2ASKSY7ZEPGBIHAHVVQWKRRV</code>.
                )

        )

)

03-25-2021 @ 11:03:06 - Failed step cycle: update_matched_products (0.92s) - [INVALID_VALUE] Invalid object: Invalid Object with Id: 2ASKSY7ZEPGBIHAHVVQWKRRV
[merchant_token=ML0J70VVDN9E7] Item variation names may not be edited if they use item options. Variation ID <code>2ASKSY7ZEPGBIHAHVVQWKRRV</code>.
03-25-2021 @ 11:03:06 - [INVALID_VALUE] Invalid object: Invalid Object with Id: 2ASKSY7ZEPGBIHAHVVQWKRRV
[merchant_token=ML0J70VVDN9E7] Item variation names may not be edited if they use item options. Variation ID <code>2ASKSY7ZEPGBIHAHVVQWKRRV</code>.
03-25-2021 @ 13:08:33 - Starting step cycle: update_inventory_counts
03-25-2021 @ 13:08:33 - Request
Request
method:
uri: batchRetrieveInventoryCountsWithHttpInfo
user-agent: WooCommerce-Square/2.2.5 (WooCommerce/5.1.0; WordPress/5.7)
headers: Array
(
)
body: {
    "location_ids": [
        "LJSQS566MZ2S9"
    ],
    "updated_after": "2021-03-24T18:29:23+00:00"
}
duration: 0.3862s

    TWO:

    03-25-2021 @ 11:03:06 - Response
Response
code: 400
message:
headers: Array
(
    [0] => HTTP/2 400
    [content-type] => application/json
    [square-version] => 2019-08-14
    [vary] => Origin, Accept-Encoding
    [x-content-type-options] => nosniff
    [x-download-options] => noopen
    [x-frame-options] => SAMEORIGIN
    [x-permitted-cross-domain-policies] => none
    [x-xss-protection] => 1; mode=block
    [date] => Thu, 25 Mar 2021 11:03:06 GMT
    [content-length] => 286
    [strict-transport-security] => max-age=631152000; includeSubDomains; preload
)
body: Array
(
    [errors] => Array
        (
            [0] => stdClass Object
                (
                    [category] => INVALID_REQUEST_ERROR
                    [code] => INVALID_VALUE
                    [detail] => Invalid object: Invalid Object with Id: 2ASKSY7ZEPGBIHAHVVQWKRRV
[merchant_token=ML0J70VVDN9E7] Item variation names may not be edited if they use item options. Variation ID <code>2ASKSY7ZEPGBIHAHVVQWKRRV</code>.
                )

        )

)

03-25-2021 @ 11:03:06 - Failed step cycle: update_matched_products (0.92s) - [INVALID_VALUE] Invalid object: Invalid Object with Id: 2ASKSY7ZEPGBIHAHVVQWKRRV
[merchant_token=ML0J70VVDN9E7] Item variation names may not be edited if they use item options. Variation ID <code>2ASKSY7ZEPGBIHAHVVQWKRRV</code>.
03-25-2021 @ 11:03:06 - [INVALID_VALUE] Invalid object: Invalid Object with Id: 2ASKSY7ZEPGBIHAHVVQWKRRV
[merchant_token=ML0J70VVDN9E7] Item variation names may not be edited if they use item options. Variation ID <code>2ASKSY7ZEPGBIHAHVVQWKRRV</code>.
03-25-2021 @ 13:08:33 - Starting step cycle: update_inventory_counts
03-25-2021 @ 13:08:33 - Request
Request
method:
uri: batchRetrieveInventoryCountsWithHttpInfo
user-agent: WooCommerce-Square/2.2.5 (WooCommerce/5.1.0; WordPress/5.7)
headers: Array
(
)
body: {
    "location_ids": [
        "LJSQS566MZ2S9"
    ],
    "updated_after": "2021-03-24T18:29:23+00:00"
}
duration: 0.3862s

    THREE:

    03-25-2021 @ 13:33:46 - Response
Response
code: 400
message:
headers: Array
(
    [0] => HTTP/2 400
    [content-type] => application/json
    [square-version] => 2019-08-14
    [vary] => Origin, Accept-Encoding
    [x-content-type-options] => nosniff
    [x-download-options] => noopen
    [x-frame-options] => SAMEORIGIN
    [x-permitted-cross-domain-policies] => none
    [x-xss-protection] => 1; mode=block
    [date] => Thu, 25 Mar 2021 13:33:46 GMT
    [content-length] => 140
    [strict-transport-security] => max-age=631152000; includeSubDomains; preload
)
body: Array
(
    [errors] => Array
        (
            [0] => stdClass Object
                (
                    [category] => INVALID_REQUEST_ERROR
                    [code] => BAD_REQUEST
                    [detail] => Expected ItemVariation to have 1 Item Option Values, got 0
                )

        )

)

03-25-2021 @ 13:33:46 - Failed step cycle: update_matched_products (1.27s) - [BAD_REQUEST] Expected ItemVariation to have 1 Item Option Values, got 0
03-25-2021 @ 13:33:46 - [BAD_REQUEST] Expected ItemVariation to have 1 Item Option Values, got 0
03-25-2021 @ 13:49:10 - Request
Request
method:
uri: listLocationsWithHttpInfo
user-agent: WooCommerce-Square/2.2.5 (WooCommerce/5.1.0; WordPress/5.7)
headers: Array
(
)
body:
duration: 0.34804s

    FOUR:

    03-25-2021 @ 11:03:06 - Response
Response
code: 400
message:
headers: Array
(
    [0] => HTTP/2 400
    [content-type] => application/json
    [square-version] => 2019-08-14
    [vary] => Origin, Accept-Encoding
    [x-content-type-options] => nosniff
    [x-download-options] => noopen
    [x-frame-options] => SAMEORIGIN
    [x-permitted-cross-domain-policies] => none
    [x-xss-protection] => 1; mode=block
    [date] => Thu, 25 Mar 2021 11:03:06 GMT
    [content-length] => 286
    [strict-transport-security] => max-age=631152000; includeSubDomains; preload
)
body: Array
(
    [errors] => Array
        (
            [0] => stdClass Object
                (
                    [category] => INVALID_REQUEST_ERROR
                    [code] => INVALID_VALUE
                    [detail] => Invalid object: Invalid Object with Id: 2ASKSY7ZEPGBIHAHVVQWKRRV
[merchant_token=ML0J70VVDN9E7] Item variation names may not be edited if they use item options. Variation ID <code>2ASKSY7ZEPGBIHAHVVQWKRRV</code>.
                )

        )

)

03-25-2021 @ 11:03:06 - Failed step cycle: update_matched_products (0.92s) - [INVALID_VALUE] Invalid object: Invalid Object with Id: 2ASKSY7ZEPGBIHAHVVQWKRRV
[merchant_token=ML0J70VVDN9E7] Item variation names may not be edited if they use item options. Variation ID <code>2ASKSY7ZEPGBIHAHVVQWKRRV</code>.
03-25-2021 @ 11:03:06 - [INVALID_VALUE] Invalid object: Invalid Object with Id: 2ASKSY7ZEPGBIHAHVVQWKRRV
[merchant_token=ML0J70VVDN9E7] Item variation names may not be edited if they use item options. Variation ID <code>2ASKSY7ZEPGBIHAHVVQWKRRV</code>.
03-25-2021 @ 13:08:33 - Starting step cycle: update_inventory_counts
03-25-2021 @ 13:08:33 - Request
Request
method:
uri: batchRetrieveInventoryCountsWithHttpInfo
user-agent: WooCommerce-Square/2.2.5 (WooCommerce/5.1.0; WordPress/5.7)
headers: Array
(
)
body: {
    "location_ids": [
        "LJSQS566MZ2S9"
    ],
    "updated_after": "2021-03-24T18:29:23+00:00"
}
duration: 0.3862s
    Thread Starter kmadisondesign

    (@kmadisondesign)

    When I click on WooCommerce–Settings–Square (from the top menu) and “Update” to Sync Now it given a two different error message on the Sync Records:

    One:
    “Judy Blue Black Bleached Splash Boyfriend Jeans (050)” not found in Square.

    Two:
    Could not import “udy Blue Black Bleached Splash Boyfriend Jeans (050)” from Square. Items with variable pricing cannot be imported.

    I hope these help you help me!

    Adam Heckler

    (@adamkheckler)

    That Items with variable pricing cannot be imported error sounds like a previous issue we had with Square, explained here:

    https://github.com/woocommerce/woocommerce-square/issues/518

    “When importing new products from Square, if there is at least one product with variable pricing to import, no other products are imported.”

    Can you let me know what version of the Square plugin you have installed? If it’s anything but the latest (version 2.4.0), can you update to that version and let us know if things work afterward?

    In fact, could you please send me a copy of your site’s system status report? You can find it under WooCommerce > Status in the dashboard. Click “Get system report” and then the “Copy for support” button. Once you’ve done that, paste it into your reply.

    Thanks!

    No intention of hijacking this thread, just to let you know, I have recently had this exact same issue, I will start my own thread on it. Basically last time I imported products was in February and it was fine, I imported 20 products perfectly. Now it imports only the product name and category from square. It does not get sku’s, pricing of the variations as it used to.

    Thread Starter kmadisondesign

    (@kmadisondesign)

    Can we please get an update?! We have clients that mean a lot to us, and these sites are how they generate money! Please please help!

    Plugin Support tijosh

    (@tijosh)

    Hi @kmadisondesign,

    Could you please send a copy of your site’s System Status Report? That’s at WooCommerce → Status. Click the “Get system report” button and then “Copy for support”. Then, please paste the report in a response here.

    Additionally, please do the following:

    1. On the WooCommerce site, delete the product “Judy Blue Black Bleached Splash Boyfriend Jeans (050)”.
    2. In Square, ensure that the product “Judy Blue Black Bleached Splash Boyfriend Jeans (050)” has a price, and ensure that all other variations of the item in Square have a price.

    If you’re still seeing issues after deleting and re-importing the product, please open a ticket for the Square extension from your WooCommerce account at this page so we can investigate further. If possible, please include admin login credentials in the email; we have a guide on sending that safely here.

    Thread Starter kmadisondesign

    (@kmadisondesign)

    
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Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)
variation (variation)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #6 - /?page_id=6
Cart: #7 - /?page_id=7
Checkout: #8 - /?page_id=8
My account: #9 - /?page_id=9
Terms and conditions: ? Page not set

### Theme ###

Name: Konte
Version: 1.9.0
Author URL: https://uix.store
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: konte/woocommerce/archive-product.php
konte/woocommerce/cart/cart-totals.php
konte/woocommerce/cart/cart.php
konte/woocommerce/cart/mini-cart.php
konte/woocommerce/checkout/payment.php
konte/woocommerce/checkout/review-order.php
konte/woocommerce/content-widget-product.php
konte/woocommerce/content-widget-reviews.php
konte/woocommerce/global/form-login.php
konte/woocommerce/global/quantity-input.php
konte/woocommerce/loop/no-products-found.php
konte/woocommerce/myaccount/dashboard.php
konte/woocommerce/myaccount/downloads.php
konte/woocommerce/myaccount/form-edit-account.php
konte/woocommerce/myaccount/form-login.php
konte/woocommerce/myaccount/my-address.php
konte/woocommerce/myaccount/orders.php
konte/woocommerce/notices/error.php
konte/woocommerce/notices/notice.php
konte/woocommerce/notices/success.php
konte/woocommerce/product-searchform.php
konte/woocommerce/single-product/add-to-cart/external.php
konte/woocommerce/single-product/add-to-cart/grouped.php
konte/woocommerce/single-product/add-to-cart/simple.php
konte/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
konte/woocommerce/single-product/meta.php
konte/woocommerce/single-product/rating.php
konte/woocommerce/single-product/up-sells.php
konte/woocommerce/single-product-reviews.php

### Square ###

Environment: Production
Tokenization Enabled: –
Debug Mode: Off

### Action Scheduler ###

Complete: 2,527
Oldest: 2021-03-03 21:33:13 +0000
Newest: 2021-03-29 17:54:32 +0000

Pending: 6
Oldest: 2021-03-29 18:09:32 +0000
Newest: 2021-04-04 14:52:14 +0000

### Status report information ###

Generated at: 2021-03-29 17:56:41 +00:00
    Thread Starter kmadisondesign

    (@kmadisondesign)

    If this issue can’t be resolved within the next couple days, I will be forced to move to another processor. I would rather not do this all again, so I am willing to try my hardest to fix this issue!

    I won’t hijack the thread as well, but I am having the exact problem on a client site using Version 2.4.0. There have been a number of WordPress Updates lately – I might try downgrading, but I’ll watch this thread. Thx!

    Thread Starter kmadisondesign

    (@kmadisondesign)

    @reaxion If you do choose to downgrade, please let me know what you did to make you site function again.

Viewing 15 replies - 1 through 15 (of 17 total)
  • The topic ‘Import from Square with variations not working’ is closed to new replies.