[NSFW] “Import Historical Data” getting stuck at “Finalizing”

  • Resolved loizosaristeidis

    (@loizosaristeidis)


    2 years, 5 months ago

    Hello,

    We have recently updated the website for our client to the latest version of WordPress (6.0) and the latest version of Woocommerce (6.5.1). The update has reset the Woocommerce Status regarding the net sales of this month, as well as the list of customers. Therefore, our next step was to head over to Analytics -> Settings and attempt to “Import historical data”.

    The Registered Customers seem to have been imported just fine, but as far as the Orders and Refunds are concerned, we are facing some issues with the import process. No matter how many times we try, after the progress bar fills up with all of the orders, it always freezes on “Finalizing”. On the browser DevTools Network tab, the requests under the name “status?_locale=user” switch states from “is_importing: true” to “is_importing: false” and stay to false regardless of how much we wait.

    We have tried a number of things, such as:

    • Checking the Woocommerce Error Logs under the “Status” tab, no mention for this process
    • Using define( 'WP_MEMORY_LIMIT', '1024M' ); in wp-config.php
    • Increasing our server’s max_execution_time, max_input_time, max_input_vars, and setting the memory limit to unlimited
    • Checking under Tools -> Scheduled Actions to determine if any task was scheduled, none was
    • Checking for other scheduled CRON tasks in cPanel, nothing was scheduled
    • Disabling some plugins we suspected may have impacted

    Any ideas?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @loizosaristeidis

    You’ve already taken a good number of correct steps towards resolving the issue.

    May I know whether before importing the historical data had you cleared analytics cache?

    If not, please go to:
    WooCommerce ? Status ? Tools ? Clear analytics cache

    Once cleared, you can re-import the data from the bottom of the page at Analytics ? Settings

    Can you please check if this helps?

    If it doesn’t, please share with us the following:

    1. System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
    2. Fatal Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if available).
    Thread Starter loizosaristeidis

    (@loizosaristeidis)

    Thank you!

    Clearing the Analytics Cache did the trick!

Viewing 2 replies - 1 through 2 (of 2 total)
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