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Resolved cion3
(@cion3)

4 years, 6 months ago

I’m trying to import my customers using the historical data tool but every time it’s stuck at finalizing. I have contacted my hosting they don’t see any error on my servers side, i have checked the woocommerce logs i don’t see anything there.

It seems really strange besides the fact i don’t get any error the import process never completes.
Any help will be really appreciated!

Viewing 4 replies - 1 through 4 (of 4 total)

Plugin Support

(@riaanknoetze)

Hi there,

Just to make sure: Have you checked that CRON is working as expected on your server? Are you seeing any failed/cancelled/pending actions under **WooCommerce > Status > Scheduled Actions**?

If you can share a copy of your status report as found at **WooCommerce > Status**, that’d be great as well ??

Thanks!

Thread Starter

cion3

(@cion3)

4 years, 6 months ago

Thanks for your quick reply!
I see this error on the scheduled actions

https://prnt.sc/so5o0i

System report


### WordPress Environment ###

WordPress address (URL): https://uberbracelets.com
Site address (URL): https://uberbracelets.com
WC Version: 4.1.1
REST API Version: ? 1.0.7
WC Blocks Version: ? 2.5.16
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.1.3
Log Directory Writable: ?
WP Version: 5.4.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.4
PHP Post Max Size: 32 MB
PHP Time Limit: 3000
PHP Max Input Vars: 1000
cURL Version: 7.29.0
NSS/3.44

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.4.12-MariaDB
Max Upload Size: 32 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.2.0
WC Database Prefix: wp_
Total Database Size: 265.45MB
Database Data Size: 150.99MB
Database Index Size: 114.46MB
wp_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 2.52MB + Index: 0.47MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 8.52MB + Index: 8.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
sib_model_contact: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_actionscheduler_actions: Data: 12.52MB + Index: 12.59MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 8.52MB + Index: 7.03MB + Engine InnoDB
wp_aepc_custom_audiences: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aepc_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bwfan_abandonedcarts: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_bwfan_automationmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bwfan_automations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bwfan_contact_automations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bwfan_logmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bwfan_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_bwfan_message_unsubscribe: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_bwfan_syncrecords: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_bwfan_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bwfan_tasks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_bwfan_task_claim: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_bwf_actions: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_bwf_action_claim: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_bwf_contact: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_bwf_contact_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bwf_wc_customers: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 2.50MB + Index: 1.33MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mo2f_network_blocked_ips: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mo2f_network_email_sent_audit: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mo2f_network_transactions: Data: 0.19MB + Index: 0.00MB + Engine InnoDB
wp_mo2f_network_whitelisted_ips: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mo2f_user_details: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mo2f_user_login_info: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_action_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_chunks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_field_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_nf3_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_objects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_object_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_relationships: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_upgrades: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 2.22MB + Index: 0.08MB + Engine InnoDB
wp_postmeta: Data: 63.59MB + Index: 25.03MB + Engine InnoDB
wp_posts: Data: 2.52MB + Index: 2.44MB + Engine InnoDB
wp_pprh_table: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_s2w_error_product_images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_shipment_batch_process: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 37.58MB + Index: 49.11MB + Engine InnoDB
wp_users: Data: 3.52MB + Index: 4.55MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 2.52MB + Index: 1.16MB + Engine InnoDB
wp_wc_order_stats: Data: 1.52MB + Index: 0.78MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfco_connectormeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wfco_connectors: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wfco_report_views: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfob_stats: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_wfocu_event: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfocu_event_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfocu_session: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woo_shippment_provider: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wpns_attack_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpns_backup_report: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpns_files_scan: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpns_ip_rate_details: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpns_malware_hash_file: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wpns_malware_scan_report: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpns_malware_scan_report_details: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpns_malware_skip_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 36
custom_css: 2
nav_menu_item: 9
nf_sub: 1
page: 14
post: 3
product: 22
shop_coupon: 4
shop_order: 9704
wfacp_checkout: 5
wfob_bump: 1
wfocu_funnel: 2
wfocu_offer: 2
wpcf7_contact_form: 1
xlwcty_thankyou: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (1) ###

WooCommerce: by Automattic – 4.1.1

### Inactive Plugins (27) ###

Advanced Shipment Tracking for WooCommerce: by zorem – 2.9.9.5
AeroCheckout: Custom WooCommerce Checkout Pages: by WooFunnels – 2.0.5
Autonami Marketing Automations For WordPress: by BuildWooFunnels – 1.1.1
Coming Soon Page, Under Construction & Maintenance Mode by SeedProd: by SeedProd – 5.1.0
Contact Form 7: by Takayuki Miyoshi – 5.1.9
Disable Cart Fragments: by Optimocha – 1.21 – Installed version not tested with active version of WooCommerce 4.1.1
Flying Scripts by WP Speed Matters: by Gijo Varghese – 1.1.7
Free Shipping Bar for WooCommerce: by VillaTheme – 1.1.4.1 – Installed version not tested with active version of WooCommerce 4.1.1
GA Google Analytics: by Jeff Starr – 20200325
Hide Shipping Method For WooCommerce: by theDotstore – 1.0.1 – Installed version not tested with active version of WooCommerce 4.1.1
Kadence WooCommerce Email Designer: by Kadence WP – 1.4.1 – Installed version not tested with active version of WooCommerce 4.1.1
miniOrange 2 Factor Authentication: by miniOrange – 5.4.5
Multi Currency for WooCommerce: by VillaTheme – 2.1.5.2
NextMove Lite - Thank You Page for WooCommerce: by XLPlugins – 2.12.0 – Installed version not tested with active version of WooCommerce 4.1.1
OrderBumps: WooCommerce Checkout Offers: by WooFunnels – 1.8.1 – Installed version not tested with active version of WooCommerce 4.1.1
Pixel Caffeine: by AdEspresso – 2.1.2 – Installed version not tested with active version of WooCommerce 4.1.1
Pre* Party Resource Hints: by Sam Perrow – 1.7.1
Reamaze Helpdesk for WordPress: by The Reamaze Team – 1.1.0
S2W - Import Shopify to WooCommerce Premium: by VillaTheme – 1.0.9.5
Sequential Order Numbers for WooCommerce: by WebToffee – 1.2.1 – Installed version not tested with active version of WooCommerce 4.1.1
ShortPixel Adaptive Images: by ShortPixel – 1.8.7
Stripe Payment Gateway for WooCommerce: by WebToffee – 3.2.9 – Installed version not tested with active version of WooCommerce 4.1.1
UpStroke: WooCommerce One Click Upsells: by buildwoofunnels – 2.1.7 – Installed version not tested with active version of WooCommerce 4.1.1
WP Crontrol: by John Blackbourn & crontributors – 1.8.3
WP Mail SMTP: by WPForms – 2.0.1
WP Rocket: by WP Media – 3.5.5.1
WP Rollback: by Impress.org – 1.7.0

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: ?
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #8 - /shop/
Cart: #9 - /cart/
Checkout: #10 - /checkout/
My account: #11 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Flatsome Child
Version: 3.0
Author URL: 
Child Theme: ?
Parent Theme Name: Flatsome
Parent Theme Version: 3.11.3
Parent Theme Author URL: https://www.uxthemes.com/
WooCommerce Support: ?

### Templates ###

Overrides: flatsome/woocommerce/archive-product.php
flatsome/woocommerce/cart/cart-empty.php
flatsome/woocommerce/cart/cart-shipping.php
flatsome/woocommerce/cart/cart.php
flatsome/woocommerce/checkout/form-checkout.php
flatsome/woocommerce/checkout/form-coupon.php
flatsome/woocommerce/checkout/terms.php
flatsome/woocommerce/checkout/thankyou.php
flatsome/woocommerce/content-product.php
flatsome/woocommerce/content-product_cat.php
flatsome/woocommerce/content-single-product.php
flatsome/woocommerce/content-widget-product.php
flatsome/woocommerce/emails/customer-invoice.php
flatsome/woocommerce/emails/customer-processing-order.php
flatsome/woocommerce/global/breadcrumb.php
flatsome/woocommerce/global/quantity-input.php
flatsome/woocommerce/global/wrapper-end.php
flatsome/woocommerce/global/wrapper-start.php
flatsome/woocommerce/loop/loop-end.php
flatsome/woocommerce/loop/loop-start.php
flatsome/woocommerce/loop/pagination.php
flatsome/woocommerce/loop/result-count.php
flatsome/woocommerce/loop/sale-flash.php
flatsome/woocommerce/myaccount/form-login.php
flatsome/woocommerce/myaccount/navigation.php
flatsome/woocommerce/notices/error.php
flatsome/woocommerce/notices/notice.php
flatsome/woocommerce/notices/success.php
flatsome/woocommerce/product-searchform.php
flatsome/woocommerce/single-product/photoswipe.php
flatsome/woocommerce/single-product/price.php
flatsome/woocommerce/single-product/product-image.php
flatsome/woocommerce/single-product/product-thumbnails.php
flatsome/woocommerce/single-product/rating.php
flatsome/woocommerce/single-product/related.php
flatsome/woocommerce/single-product/review.php
flatsome/woocommerce/single-product/sale-flash.php
flatsome/woocommerce/single-product/share.php
flatsome/woocommerce/single-product/short-description.php
flatsome/woocommerce/single-product/tabs/tabs.php
flatsome/woocommerce/single-product/title.php
flatsome/woocommerce/single-product/up-sells.php
flatsome/woocommerce/single-product-reviews.php
flatsome/woocommerce/single-product.php

### Action Scheduler ###

Complete: 42,280
Oldest: 2020-05-16 14:11:13 +0000
Newest: 2020-05-26 10:20:47 +0000

Failed: 1
Oldest: 2020-05-26 14:21:24 +0000
Newest: 2020-05-26 14:21:24 +0000

Pending: 1
Oldest: 2020-05-31 15:33:00 +0000
Newest: 2020-05-31 15:33:00 +0000